Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Robertson

Blythewood

Summary

Highly motivated professional receptionist with experience in customer service and sales. Background track record of increased sales. Successful in connecting with customers by phone, email, in person, and through online programs.

Overview

11
11
years of professional experience

Work History

Sales Associate

Club Pilates Franchise LLC
Columbia
09.2024 - Current
  • Checked each member in when they arrive to class.
  • Make sure that the bathroom is clean and the merchandise is stocked.
  • Rearranged merchandise to give the lobby a newer look.
  • Answered the phone to help customers with their membership and any other questions they may have.
  • Help customers sign up with memberships.
  • Handled customer complaints in a professional manner.
  • Work on inventory once a week.

Guest Service Representative

European Wax Center
Columbia
03.2019 - 09.2024
  • Deliver exceptional customer service at European Wax Center, enhancing client experiences and driving sales- growth through product recommendations.
  • Trained new employees.
  • Kept records of customer interactions and transactions, record details of inquires, complaints, and comments, as well as actions taken

Guest Associate & Kennel Tech

KennelCare
Columbia
07.2021 - 08.2022
  • Managed daily care for diverse pet breeds, ensuring comfort and safety.
  • Developed strong bonds with animals, enhancing their stay experience.
  • Made reservations for the owner's pet.
  • Answered the phone and answered any questions that the customer may have

Shift Leader

Rita's Italian Ice
Columbia
05.2015 - 09.2020
  • Made sure the work area was clean and organized at all times.
  • Took and made customers menu order.
  • Made new batches of Italian ice when we were running low throughout the day.

Sales Associate

Crazy 8
Columbia
01.2018 - 02.2019
  • Drove sales through personalized customer service, consistently exceeding targets.
  • Tracked inventory using company's inventory management software.
  • Trained new employees.
  • Maintained organized, presentable merchandise to drive continuous

Restaurant Hostess

Texas Roadhouse
Columbia
09.2014 - 04.2015
  • Welcomed and seated guests, managed reservations, and ensured smooth dining experiences.
  • Developed strong multitasking skills in a fast-paced environment.
  • Optimized seating arrangements to reduce wait times and increase table turnover.
  • Consistently maintained a positive attitude during peak hours.
  • Coordinated with servers and kitchen staff to accommodate special requests.
  • Resolved customer concerns promptly, enhancing overall satisfaction

Education

Graduated From A 600 Hour Course And Received My Certificate in Esthetics - Esthetics

Southeastern Esthetics Institute
Columbia
12-2023

High School Diploma -

Ridge View High School
Columbia
06-2016

Skills

  • Conflict resolution
  • Active listening
  • Attention to detail
  • Organized
  • Great communication
  • Time management

Timeline

Sales Associate

Club Pilates Franchise LLC
09.2024 - Current

Guest Associate & Kennel Tech

KennelCare
07.2021 - 08.2022

Guest Service Representative

European Wax Center
03.2019 - 09.2024

Sales Associate

Crazy 8
01.2018 - 02.2019

Shift Leader

Rita's Italian Ice
05.2015 - 09.2020

Restaurant Hostess

Texas Roadhouse
09.2014 - 04.2015

Graduated From A 600 Hour Course And Received My Certificate in Esthetics - Esthetics

Southeastern Esthetics Institute

High School Diploma -

Ridge View High School

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Kayla Robertson