Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
Generic
Kayle Cruz

Kayle Cruz

Moncks Corner

Summary

Skilled Patient Registration Representative with significant experience in healthcare settings. Demonstrated ability to accurately collect and record patient information, schedule appointments, and coordinate insurance verification. Known for strong interpersonal skills, efficiency, and capacity to maintain patient confidentiality. Successfully improved overall patient satisfaction through effective communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Patient Registration Representative

Coastal Pediatrics Associates
Summerville
03.2021 - 12.2021
  • Followed up on outstanding balances due from insurance companies or patients.
  • Provided support to the clinical staff with registration issues or concerns.
  • Completed prior authorization requests within required timeframes and ensured appropriate documentation was obtained.
  • Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
  • Resolved discrepancies between billing systems and patient accounts quickly and accurately.
  • Updated patient information in database regularly to ensure accuracy of records.
  • Verified insurance eligibility through online portals or by phone calls.
  • Entered patient data into electronic medical record system accurately and efficiently.
  • Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
  • Greeted patients and answered questions regarding registration process.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.

Medical Screener

Aerotek
Summerville
06.2020 - 02.2021
  • Checked for accuracy of patient information prior to administering tests or treatments.
  • Provided education and counseling to patients regarding their health care needs and concerns.
  • Ensured that all diagnostic equipment was functioning properly before use with patients.
  • Maintained a clean and organized work environment by disposing of used supplies properly.
  • Followed safety protocols at all times while performing medical screenings.
  • Responded quickly and appropriately in emergency situations using established protocols.
  • Adhered to HIPAA regulations when dealing with confidential patient information.

Administrative Assistant

LJ Flooring Multi Services Inc.
Charlotte
06.2019 - 05.2020
  • Answered questions from customers regarding products and services offered by the company.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Customer Service Cashier

Home Depot
Charlotte
06.2017 - 05.2019
  • Processed credit card transactions accurately and efficiently.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Resolved customer complaints in a professional manner.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Maintained accurate records of transactions using the point-of-sale system.

Education

Some College (No Degree) - Emergency Medicine

Lowcountry Regional Ems
College Of Charleston
01-2021

Some College (No Degree) - Emergency Medicine

Central Piedmont Community College
Charlotte, NC
01-2018

High School Diploma -

Zebulon Vance High School
Charlotte, NC
06-2017

Skills

  • Patient registration
  • Insurance verification
  • Electronic medical records
  • HIPAA compliance
  • Prior authorization
  • Customer relationship management
  • Appointment scheduling
  • Medical billing knowledge
  • Effective communication
  • Medical terminology
  • Documentation and recordkeeping
  • Medicaid billing procedures
  • Multitasking
  • Typing speed
  • Bilingual communication

Languages

Spanish
Native/ Bilingual

Accomplishments

  • 200 HOURS OF TRAINING FOR MY EMERGENCY MEDICAL CERTIFICATE AS A INTERN

Affiliations

  • Volunteer at Newell Elementary School to help children pass there end of year exam from August 2016 - May 2019
  • Volunteer at Carolina Healthcare System from June 2016- September 2016
  • Ambulance Ride Alongs with Medic, Cabarrus County, and Dorchester County EMS

References

References available upon request.

Timeline

Patient Registration Representative

Coastal Pediatrics Associates
03.2021 - 12.2021

Medical Screener

Aerotek
06.2020 - 02.2021

Administrative Assistant

LJ Flooring Multi Services Inc.
06.2019 - 05.2020

Customer Service Cashier

Home Depot
06.2017 - 05.2019

Some College (No Degree) - Emergency Medicine

Lowcountry Regional Ems

Some College (No Degree) - Emergency Medicine

Central Piedmont Community College

High School Diploma -

Zebulon Vance High School

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Kayle Cruz