Kaylee Gilliard
Summerville
Summary
Accomplished Manager with a proven track record at Marcos Pizza, enhancing customer satisfaction and resolving conflicts efficiently. Demonstrates exceptional customer service and cash handling abilities, ensuring high-quality service delivery. Skilled in multitasking and team leadership, significantly improving guest engagement and team performance.
Overview
4
4
years of professional experience
Work History
Server
Dog and Duck
03.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Sweet Water 123
01.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Marcos Pizza
01.2020 - 01.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Counted money for the deposit drawers
Education
No Degree - Diagnostic Medical Sonography
Southeastern College
North Charleston 10.2027
High School Diploma -
Ashley Ridge High School
Summerville, SC05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Dog and Duck
03.2024 - 07.2024
Server
Sweet Water 123
01.2022 - 03.2024
Manager
Marcos Pizza
01.2020 - 01.2022
No Degree - Diagnostic Medical Sonography
Southeastern College
High School Diploma -
Ashley Ridge High School
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