Kaylee Wagner
Rock Hill
Summary
Dynamic and reliable professional with extensive experience as a 911 Telecommunicator at York County Public Safety Communications. Expert in call prioritization and disaster response, demonstrating exceptional stress tolerance and critical thinking. Proven ability to maintain composure in high-pressure situations while delivering timely support and information to first responders and the public.
Overview
12
12
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
York County Public Safety Communications
02.2019 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Emergency Medical Technician Basic
Fort Mill EMS
12.2017 - 04.2019
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Office Coordinator
Benchmark Physical Therapy
06.2013 - 02.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Education
Associate of Arts - Culinary Arts
Johnson & Wales University
Denver, CO05-2013
High School Diploma -
Fort Mill High School
Fort Mill, SC06-2011
Continuing Education - Emergency Medicine
York Technical College
Rock Hill, SC12-2011
Skills
- Stress tolerance
- Call prioritization
- Disaster response
- Reliability
- Flexible schedule
- Critical thinking
- Professionalism
- Analytical thinking
- Written communication
- Time management
- Problem-solving abilities
Certification
- EMD - Emergency Medical Dispatch
- EMT - Certified Emergency Medical Technician
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
Timeline
911 Telecommunicator
York County Public Safety Communications
02.2019 - Current
Emergency Medical Technician Basic
Fort Mill EMS
12.2017 - 04.2019
Office Coordinator
Benchmark Physical Therapy
06.2013 - 02.2019
Associate of Arts - Culinary Arts
Johnson & Wales University
High School Diploma -
Fort Mill High School
Continuing Education - Emergency Medicine
York Technical College
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