Kaylyn Brown
Anderson
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Merchandiser
Premium Retail Services Inc
05.2024 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Customer Service Representative
Live Ops
12.2021 - 09.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Phone Representative
Better Ways Cleaning And Services LLC.
12.2019 - 11.2021
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
Subway
Sandwich artist Subway
01.2019 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Highschool -
Westside Highschool
Anderson, SC06.2021
Skills
- Customer Service
- 4 years
- Visual merchandising
- Merchandise planning
- Interior and exterior displays
- Call center experience
- Customer focus
- Active listening
- Customer relations
Certification
- Licensed P&C Insurance Agent - 2 years
Timeline
Merchandiser
Premium Retail Services Inc
05.2024 - Current
Customer Service Representative
Live Ops
12.2021 - 09.2024
Phone Representative
Better Ways Cleaning And Services LLC.
12.2019 - 11.2021
Subway
Sandwich artist Subway
01.2019 - 06.2021
Highschool -
Westside Highschool
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