Kaytlyn Overbay
Anderson
Summary
Dedicated Customer Service Staff with 5 years of experience excelling in healthcare and retail settings. Proficient in venipuncture, specimen handling, and customer issue resolution. Skilled in maintaining accurate records, collaborating with cross-functional teams, and providing top-notch patient care. Adept at processing orders, mentoring new staff, and ensuring customer satisfaction. Possess a solid foundation in medical terminology and emergency medical procedures, supported by an Emergency Medical Technician certification. Known for my fast learning ability, critical thinking, and teamwork skills. Eager to leverage my expertise and passion for quality care in the role of Emergency Medical Technician.
Overview
6
6
years of professional experience
Work History
Emergency Medical Technician
Medshore Ambulance Service
Anderson
05.2025 - Current
- Responded swiftly to emergency calls, providing critical care to patients and ensuring timely transport to hospitals.
- Collaborated with healthcare professionals to assess patient conditions and deliver appropriate medical interventions.
- Maintained accurate patient records, ensuring compliance with regulatory standards and enhancing continuity of care.
Phlebotomist
North Carolina Correctional Institution
Raleigh
03.2024 - Current
- Performed venipuncture to collect blood samples for analysis.
- Handled specimens with care to ensure proper labeling and storage.
- Maintained accurate records of patient information and test results.
- Assisted with patient intake and preparation for blood collection procedures.
- Communicated effectively with healthcare staff and patients to provide quality care.
- Calibrated and maintained phlebotomy equipment for accurate and reliable results.
- Collaborated with laboratory personnel to process and analyze blood samples efficiently.
Customer Service Staff
Publix
Raleigh
03.2020 - 06.2024
- Resolved customer complaints and issues to ensure satisfaction and retention.
- Processed orders and returns accurately and efficiently.
- Assisted with training new customer service representatives and provided mentorship.
- Maintained a high level of product knowledge to provide accurate information to customers.
- Utilized active listening and problem-solving skills to address customer needs and concerns.
- Answered customer inquiries via phone in a timely and professional manner.
- Collaborated with cross-functional teams to improve customer experience and processes.
Phlebotomist
North Carolina Correctional Institution
11.2023 - 02.2024
Education
Emergency Medical Technician -
NCOAE
WilmingtonHigh School Diploma -
Leesville Road High School
RaleighSkills
- Customer Service
- Quality assurance
- Refund handling
- Critical thinking and problem solving
- Fast Learner
- Medical Terminology
- Ability to Work in a Team
- Basic Life Support
- First Aid
- Medication Administration
- Venipuncture
- Emergency response
Timeline
Emergency Medical Technician
Medshore Ambulance Service
05.2025 - Current
Phlebotomist
North Carolina Correctional Institution
03.2024 - Current
Phlebotomist
North Carolina Correctional Institution
11.2023 - 02.2024
Customer Service Staff
Publix
03.2020 - 06.2024
Emergency Medical Technician -
NCOAE
High School Diploma -
Leesville Road High School