Keaira Moser
Chesterfield
Summary
Dedicated caregiver and customer service manager with a proven track record at CHESCO Services and Lowes Home Improvement. Skilled in medication management and problem-solving, I foster positive relationships and ensure client satisfaction. Known for my compassionate approach and effective communication, I consistently exceed expectations while promoting independence and quality of life.
Overview
6
6
years of professional experience
Work History
Caregiver
CHESCO Services
12.2022 - 02.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Customer Service Manager
Lowes Home Improvement Stores
02.2020 - 07.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Cashier
Dollar General Store
08.2022 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Cashier Manager
Bojangles' Famous Chicken 'n Biscuits
02.2019 - 06.2021
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
Education
High School Diploma -
Chesterfield High School
Chesterfield, SC06-2021
Skills
- Medication manager
- Housekeeping tasks
- Customer service
- Time management
- Communication skills
- Problem solving
- Responsibility
- Respectful and compassionate
- Problem-solving
- Dependable and responsible
- Flexible schedule
Timeline
Caregiver
CHESCO Services
12.2022 - 02.2025
Customer Service Cashier
Dollar General Store
08.2022 - 05.2023
Customer Service Manager
Lowes Home Improvement Stores
02.2020 - 07.2023
Cashier Manager
Bojangles' Famous Chicken 'n Biscuits
02.2019 - 06.2021
High School Diploma -
Chesterfield High School
Similar Profiles
Mariah SweetenburgMariah Sweetenburg
Direct Support Professional at CHESCO ServicesDirect Support Professional at CHESCO Services
Edith Renee BeltonEdith Renee Belton
DSP-R at CHESCO ServicesDSP-R at CHESCO Services
Alexis MasseyAlexis Massey
Direct Support Professional at Chesco ServicesDirect Support Professional at Chesco Services