Keana Davis

• Provide customer support for energy efficiency programs, assisting clients with scheduling, program eligibility, and service expectations.

• Maintain accurate customer records, ensuring compliance with organizational data protection standards.

• Handle inbound and outbound calls, guiding customers through processes and resolving inquiries efficiently.

• Support program operations by managing documentation, updating internal systems, and coordinating with field technicians.

• Deliver clear communication regarding appointments, services, and next-step instructions to ensure a positive customer experience.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Resolved issues following one-call-resolution standards and documented interactions in multiple systems.
• Identified process improvement opportunities and balanced customer benefit with company policies.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Collaborated with team members to streamline workflows, improving operational efficiency by reducing response times.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Assisted customers with product information, order tracking, and issue resolution.
• Managed high-volume calls while maintaining quality service standards.
• Documented interactions in CRM systems to ensure accurate records and follow-ups.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.