Ke’Andrea Dennis
Rembert
Summary
Accomplished Certified Clinical Medical Assistant and Customer Service Representative with expertise in patient care and electronic health records from Sumter Pediatrics. Proven ability to enhance customer relations and streamline operations, leveraging CRM software. Adept at training and mentoring, with a strong focus on achieving optimal service delivery and operational efficiency. Recognized for improving inventory accuracy by 15% at Wal-Mart Super Center.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Sumter Pediatrics
Sumter
02.2024 - Current
- Assisted providers in patient examinations and medical procedures.
- Managed patient records using electronic health record systems.
- Monitored vital signs and reported changes to medical staff promptly.
- Supported immunization efforts by administering vaccines to patients.
Customer Service Representative
Teleperformance
Sumter
03.2019 - 02.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high-volume calls and maintained quality service standards.
- Documented customer interactions clearly in the CRM system.
- Collaborated with team members to improve service delivery processes.
- Provided product information and guided customers through troubleshooting steps.
Department Manager
Wal-Mart Super Center
Columbia
02.2015 - 02.2019
- Supervised daily operations to ensure smooth store functioning.
- Managed team schedules to optimize staff coverage and efficiency.
- Trained and mentored employees on customer service standards.
- Implemented inventory control measures to reduce stock discrepancies.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Chemical Operations Specialist
US Army
06.2010 - 12.2013
- Responsible for operating, maintaining or supervising the use of nuclear, biological and chemical (NBC) detection and decontamination equipment, training soldiers, maintaining and operation Hazmat Vehicle, leading basic reconnaissance operations.
- Assisting in the establishment and application of NBC defense measures.
- Providing training advice and supervision regarding the proper use and maintenance procedures for chemical equipment and chemical operations.
- Operating and performing operator maintenance on smoke generating equipment, NBC identification/detection and decontamination equipment.
- Assisting in preparing and maintaining disaster operations plans.
- Training military and civilian personnel on what to do in an emergency.
- Operating and maintaining nuclear, biological and chemical detection and decontamination equipment.
- Conducting surveys to determine needs in the event of an emergency.
- Monitoring disaster preparedness activities and training operations.
Education
Certificate - Certified Clinical Medical Assistant
Professional Development Training And Services
Camden, SC01-2024
High School Diploma -
Crestwood Hight School
Sumter, SC06-2010
Skills
- Patient care
- Electronic health records
- Vital signs monitoring
- Vaccine administration
- Medical terminology
- Customer relationship management
- CRM software
- Call management
- Customer relations
- Employee training
- Call center procedures
- Call center operations
Certification
- CPR certified
- HAZMAT handling
- Firearm Safety
- Emergency Disaster Response
- Small Arms Weapons Specialist
- RightSkill Certification, 07/11/17
Awards
- Army Achievement Medal (awarded in first two years of service)
- Global War on Terrorism Service Medal
- Army Good Conduct Ribbon
- Army Service Ribbon
Timeline
Certified Clinical Medical Assistant
Sumter Pediatrics
02.2024 - Current
Customer Service Representative
Teleperformance
03.2019 - 02.2024
Department Manager
Wal-Mart Super Center
02.2015 - 02.2019
Chemical Operations Specialist
US Army
06.2010 - 12.2013
Certificate - Certified Clinical Medical Assistant
Professional Development Training And Services
High School Diploma -
Crestwood Hight School