Keeley Grigg
Inman,SC
Summary
Adept at streamlining operations, I enhanced patient care and increased revenue at PRO Physical Therapy through optimized billing processes and effective patient scheduling. My background includes strong administrative skills and a commitment to confidentiality, alongside a talent for fostering positive relationships with both medical staff and patients.
Professional with strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.
Overview
11
11
years of professional experience
Work History
Medical Office Manager
PRO Physical Therapy
08.2022 - Current
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
- Collaborated with medical staff to obtain necessary documentation for accurate claim submissions.
- Collaborated with healthcare providers to ensure proper documentation for successful authorizations.
- Ensured compliance with industry regulations by staying up-to-date on policy changes and updates.
- Coordinated pre-authorization requirements for medical treatments or services, enhancing overall patient experience before appointments.
After-School Teacher
StarKidz
01.2022 - 09.2022
- Observed and monitored children's play activities to promote healthy, safe environment.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
Preschool Teacher
First Baptist Church Landrum Weekday Preschool
04.2018 - 05.2022
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Contributed to the successful implementation of school-wide initiatives by collaborating with colleagues on curriculum development, professional development, and other projects.
- Maintained organized, fun and interactive classroom to help children feel safe.
Human Resources Assistant
Eldeco
01.2014 - 10.2014
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
- Scheduled interviews for applicants and onboarding for new hires.
- Communicated with applicants across various stages of hiring process.
- Pre-screened applicants and scheduled interviews with appropriate team members if needed.
- Created and wrote job postings for vacant positions on websites.
- Reviewed applications for experience and fit with posted positions.
- Placed initial review calls with applicants as requested by HR manager.
- Coordinated interview schedules for hiring managers and candidates, optimizing the process for both parties'' convenience and availability.
Education
Health Sciences
Spartanburg Community College
Spartanburg, SCHigh School Diploma -
Chase High School
Forest City, NC06-2007
Skills
- Consistent Professional Commitment
- Administrative skills
- Effective multitasking
- Insurance eligibility and verification
- Team player
- Professional telephone etiquette
- Proficient Computer Skills
- Knowledge of Healthcare Vocabulary
Timeline
Medical Office Manager
PRO Physical Therapy
08.2022 - Current
After-School Teacher
StarKidz
01.2022 - 09.2022
Preschool Teacher
First Baptist Church Landrum Weekday Preschool
04.2018 - 05.2022
Human Resources Assistant
Eldeco
01.2014 - 10.2014
Health Sciences
Spartanburg Community College
High School Diploma -
Chase High School
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