Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keicha Foster

Boiling Springs

Summary

Dynamic professional with extensive experience in management, excelling in team leadership and customer service. Proven track record in enhancing sales through strategic marketing and fostering strong client relationships. Skilled in payroll processing and conflict resolution, driving operational excellence and team productivity. I possess the ability to adapt to different situations and the motivation to learn quickly while taking on new challenges. My desire is to aquire employment with an organization where growth, leaning and leadership is the focus!

Overview

25
25
years of professional experience
1
1
Certification

Work History

Account Technician

Spartanburg County Treasures Office
02.2022 - Current

Manager on Duty

Auto Money Title Loans
10.2019 - 01.2022
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
  • Led successful cross-functional projects to drive business growth and improve operational efficiency.
  • Developed and implemented strategies to increase sales and profitability.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Office Manager

Money Tree Check Cashing
02.2000 - 10.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Regional Manager

Budget Wireless
04.2010 - 07.2018
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Established and maintained operational standards for Number locations.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
  • Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Permit - Cosmetology

Cosmetology
Spartanburg, SC
08.1998

Certificate - Administrative

Greenville Technical College
Greenville, SC
06.1996

Skills

  • Payroll processing
  • Accounts receivable management
  • Cash flow management
  • Payment processing
  • Cash application
  • Debt collection
  • Year-end closing
  • Accounts payable management
  • Balance sheet reconciliation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Organizing and prioritizing work
  • Reliability
  • Excellent communication
  • Critical thinking
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Teamwork skills

Certification

Notary Public

OSHA 10

Everify Certified

Staffing

Timeline

Account Technician

Spartanburg County Treasures Office
02.2022 - Current

Manager on Duty

Auto Money Title Loans
10.2019 - 01.2022

Regional Manager

Budget Wireless
04.2010 - 07.2018

Office Manager

Money Tree Check Cashing
02.2000 - 10.2019

Permit - Cosmetology

Cosmetology

Certificate - Administrative

Greenville Technical College

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Keicha Foster