Kelceona Barber
York,SC
Summary
Dynamic customer service professional with extensive experience at Iqor and Comporium Communications. Proven ability in technical troubleshooting and relationship building, consistently achieving high customer satisfaction. Skilled in multitasking and time management, adept at handling high call volumes while maintaining a positive attitude and delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Call Center Customer Service Representative
Iqor
09.2021 - Current
- Detailed payment options and explained price, receipt and billing details to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Technical Customer Support Specialist
Comporium Communications
02.2018 - 09.2021
- Diagnosed and troubleshot hardware, software and network issues.
- Managed high levels of call flow and responded to technical support needs.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone.
Collections Agent
One Main Finanical
08.2015 - 02.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked with customer to create debt repayment plan based on current financial condition.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Education
High School Diploma -
Northwestern High School
Rock Hill, SC06-2014
Skills
- Multitasking and organization
- Time management
- Call center customer service
- Technical troubleshooting
- Relationship building
- Keyboarding
- Active listening
- Positive attitude
- Call management
- Decision-making
- Telephone etiquette
Timeline
Call Center Customer Service Representative
Iqor
09.2021 - Current
Technical Customer Support Specialist
Comporium Communications
02.2018 - 09.2021
Collections Agent
One Main Finanical
08.2015 - 02.2018
High School Diploma -
Northwestern High School
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