Keleigh Isenhour
York
Summary
Results-driven professional with extensive experience as a 9-1-1 Emergency Dispatcher at York County Public Safety Communications. Proven ability in critical thinking and decision-making under pressure, proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Recognized for exceptional verbal communication and active listening skills, enhancing team performance and client satisfaction.
Overview
8
8
years of professional experience
Work History
9-1-1 Emergency Dispatcher
York County Public Safety Communications
05.2023 - 08.2025
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Customer Service Representative
Span Enterprises
08.2022 - 03.2023
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Manager
Chick-fil-A
08.2017 - 07.2021
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - Emergency Medical Services
York Technical College
Rock Hill, SC12-2020
High School Diploma -
Homeschool
York, SC05-2020
Skills
- Information gathering
- Prioritization
- Information intake
- Verbal and written communication
- Critical thinking
- Multitasking and prioritization
- Stress tolerance
- Active listening
- Works Well Under Pressure
- Basic life support
- Decision-making
Timeline
9-1-1 Emergency Dispatcher
York County Public Safety Communications
05.2023 - 08.2025
Customer Service Representative
Span Enterprises
08.2022 - 03.2023
Manager
Chick-fil-A
08.2017 - 07.2021
No Degree - Emergency Medical Services
York Technical College
High School Diploma -
Homeschool