Kelli Carroll
Galivants ferry
Summary
Dynamic Member Service Representative with Horry Electric, known for enhancing customer satisfaction through exceptional service and relationship building. Proficient in transaction processing and adept at multitasking, I consistently resolve inquiries efficiently, ensuring a positive experience for all members. A quick learner, I thrive in fast-paced environments while maintaining high-quality service standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Member Service Representative
Horry Electric
03.2004 - Current
- Help with members every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Set up new business and residential accounts and a daily basis.
- Assets members with questions on bills and helping them understand the breakdown of the bill.
- Answer a high volume of phone calls and emails on a daily basis.
- Sort and open mail daily and distribute to Member Service Representatives. In addition I make sure the vault and night deposit is opened daily.
- Process mail through mail remittance and process lockbox payments.
- Assist employees if they have any questions.
- Work with Engineers when they need assistance and additional job orders written up.
- Deal with contractors on a daily basis assisting with concerns they have on job orders.
- Fill in when needed as a cashier or answer switchboard.
- Assist with annual meeting.
- Help IT with input on new programs they are designing.
- Work with agencies daily and assisting them on members bills.
Education
Never Finished Getting Degree -
Horry-Georgetown Technical College
Conway, SCConway High School
Conway, SC06.1995
Skills
- Efficient worker
- Multitask well
- Very quick learner
- Adapt well
- Provide great Member service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
- Escalation handling
- Payment processing
- Document processing
- Experienced in Excel, Word, Outlook and UPN and all other programs used on a daily basis
Certification
Completed all Member Service Manual required.
Completed all classes for Member Service in Columbia.
Timeline
Member Service Representative
Horry Electric
03.2004 - Current
Never Finished Getting Degree -
Horry-Georgetown Technical College
Conway High School
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