Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelli Miller

Easley

Summary

Dynamic Human Resources Generalist with a proven track record at KP Components, skilled in employee onboarding and benefits administration. Adept at fostering employee relations and implementing HR policies, I excel in payroll processing and utilizing HRIS systems. Committed to enhancing workplace culture and driving organizational success through effective communication and strategic talent management.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Human Resources Generalist

KP Components
02.2024 - Current
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Facilitated criminal background check and onboarding processes for new hires.
  • Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
  • Processed payroll and 401K contributions through a HRIS on a biweekly basis.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Implemented and supervised orientation procedures for new hires.
  • Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave, and personal PPE.
  • Assisted with writing job postings and job descriptions for boards.
  • Collaborated with managers to identify and address employee relations issues.
  • Implemented projects with globally-distributed team to improve Accounts Receivable processes.

Office Manager/Bookkeeper

Eastergard HVAC
09.2015 - 02.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Utilized QuickBooks accounting system to reflect accurate financial records.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.

Retention Specialist

Cross Country Home Services Inc.
02.2015 - 09.2015
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Gathered feedback from departing customers to identify areas for improvement in products or services offered.
  • Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.

Human Resources Assistant

Helzberg Diamonds
09.2013 - 05.2014
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Reviewed new hire onboarding to verify proper completion of appropriate paperwork, recording information on human resources database.
  • Completed personnel action forms for hires, terminations, title changes and relocations.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Maintained compliance with federal and state labor laws by conducting regular audits of federal I-9 documentation.

Personal Lines Underwriter

GEICO
08.2011 - 07.2013
  • Developed a comprehensive understanding of personal lines insurance products, enabling accurate policy recommendations for diverse clientele.
  • Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Resolved client issues efficiently, maintaining a high level of professionalism and empathy throughout the process.
  • Boosted company revenue by cross-selling additional insurance products and services to existing clients.
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Contributed to agency success by consistently meeting or exceeding monthly sales targets.
  • Generated quotes and proposals for clients to match individual needs.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Education

Bachelor of Arts - Communications

University of South Carolina Upstate
Spartanburg
05-2011

Skills

  • Employee onboarding
  • Benefits administration
  • HR policies implementation
  • HRIS systems, ADP Workforce Now & AS400
  • Exit interviews
  • Compensation and benefits
  • Employee Relations
  • Employee file management
  • Recruitment
  • Interviewing
  • Payroll processing
  • ADP workforce now

Certification

  • Notary Public - State of South Carolina

Timeline

Human Resources Generalist

KP Components
02.2024 - Current

Office Manager/Bookkeeper

Eastergard HVAC
09.2015 - 02.2024

Retention Specialist

Cross Country Home Services Inc.
02.2015 - 09.2015

Human Resources Assistant

Helzberg Diamonds
09.2013 - 05.2014

Personal Lines Underwriter

GEICO
08.2011 - 07.2013

Bachelor of Arts - Communications

University of South Carolina Upstate

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Kelli Miller