Kelli Smith
Columbia
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
13
13
years of professional experience
Work History
Manager
McDonald's Restaurant
Columbia
05.2012 - Current
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Analyzed business performance data and forecasted business results for upper management.
- Assigned work and monitored performance of project personnel.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored staff performance and addressed issues.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Coordinated cross-departmental projects to ensure timely and successful completion.
General Manager
McDonald's Restaurant
Columbia
06.2022 - 11.2024
- Developed marketing strategies designed to increase brand awareness within target markets.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Trained employees on duties, policies and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Tracked monthly sales to generate reports for business development planning.
- Oversaw product development initiatives from concept through completion stages.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Developed service and sales strategies to improve retention and revenue.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Supervised employees through planning, assignments, and direction.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
High School Diploma -
Mullins High School
Mullins, SC05-2009
Skills
- Project management
- Customer relationship management
- KPI development
- Inventory management
- Performance monitoring
- Employee training
- Team building
- Cross-departmental coordination
- Problem solving
- Coaching and mentoring
- Effective communication
- Feedback delivery
- Time management
- Strategic planning
- Clear communication
- Product management
- Safety procedures
- Emergency response
- Customer service
- Complex Problem-solving
- Staff management
- Decision-making
- Disciplinary techniques
- Relationship building
- Documentation and reporting
Timeline
General Manager
McDonald's Restaurant
06.2022 - 11.2024
Manager
McDonald's Restaurant
05.2012 - Current
High School Diploma -
Mullins High School
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