KELLIE PARADISO
Simpsonville
Summary
Motivated and patient-focused healthcare professional currently serving as a Patient Service Representative at Novant Health, with a strong foundation in both clinical care and administrative operations. With a Certified Clinical Medical Assistant background and prior experience as a Medical Scribe and Advanced Clinical Associate, I bring a comprehensive understanding of patient care, medical documentation, and front office coordination.
In my current role, I manage scheduling, front desk responsibilities, and patient communications, while ensuring a smooth and welcoming experience for every patient. I’ve also led and supported key projects in previous roles, including at a spinal outpatient surgery center where I took on center management responsibilities and played a leadership role in daily operations, team coordination, and process improvement initiatives.
Known for my ability to thrive in fast-paced environments, I’m proficient in EMR systems, insurance workflows, and crisis management. I’m deeply committed to Novant Health’s mission of delivering compassionate, patient-centered care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Room Intern
Plainview Hospital
Plainview, NY
08.2019 - 05.2021
- Completing an internship at Plainview Hospital's Emergency Room, showcasing proficiency in patient care, problem-solving, and critical thinking skills crucial for roles in clinical settings.
- Assisting with patient triage, vital sign assessment, and medical history documentation, ensuring accurate and timely patient information for effective care coordination.
- Observing and participating in complex medical procedures, adaptable and ready to engage in diverse healthcare settings.
- Developing strong problem-solving and critical thinking skills through exposure to a wide range of medical conditions and situations, facilitating efficient decision-making and patient management.
Patient Service Representative
Novant Health
Mauldin, SC
08.2025 - Current
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Ensured accurate patient information entry and maintained organized records for compliance.
- Assisted with insurance verification processes, improving claim submission accuracy.
- Collaborated with healthcare providers to resolve patient concerns and enhance service delivery.
Crisis Counselor
Crisis Text Line
Manhattan, NY
11.2018 - Current
- .
- Provided crisis intervention support through active listening and empathetic communication to individuals in distress.
- Facilitated effective de-escalation techniques, ensuring safe and supportive environments for clients.
- Developed personalized coping strategies to help clients manage immediate emotional challenges during crises.
- Collaborated with multidisciplinary teams to enhance service delivery and improve client outcomes in crisis situations.
- Implemented data-driven approaches to track and analyze crisis trends, informing program improvements and resource allocation.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
- Maintained accurate documentation following each client interaction, ensuring continuity of care while upholding ethical standards set forth by regulatory bodies.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Office Manager
Integrated Spine and Pain Care
Farmingdale, NY
03.2022 - 09.2024
- Managed daily office operations to enhance efficiency and productivity.
- Oversaw budget management, ensuring alignment with financial goals and policies.
- Developed and implemented streamlined processes for improved workflow and communication.
- Coordinated staff scheduling, optimizing resource allocation across departments.
- Led training initiatives to enhance team performance and service delivery standards.
- Analyzed operational data to identify trends and drive strategic decision-making.
- Maintained compliance with regulatory requirements, implementing best practices in office management procedures.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
Student Volunteer
Good Samaritan Hospital
West Islip, NY
05.2019 - 09.2024
- Contributing to patient care and support initiatives, demonstrating compassion, empathy, and dedication in assisting patients and families during critical moments.
- Providing compassionate care and emotional support to patients and families during prenatal care, delivery, and postpartum periods, fostering positive patient experiences and satisfaction.
- Assisting healthcare providers in newborn care, including comforting newborns, providing breastfeeding education and support, and offering guidance to new mothers and families, promoting maternal-infant health and well-being.
- Collaborating with multidisciplinary healthcare teams to ensure seamless coordination of patient care activities, contributing to efficient workflow and patient satisfaction.
Virtual Physician Assistant Shadowing Student
Virtual Shadowing
New York, NY
06.2020 - 01.2024
- Immersed in virtual PA shadowing to gain comprehensive insights into clinical workflows and patient care practices.
- Observing and learning from seasoned physician assistants across various healthcare settings, including hospitals, clinics, and specialized facilities, to grasp nuances of patient assessments, diagnostic procedures, and treatment planning.
- Assisting in patient assessments and witnessing the implementation of diagnostic tests under the guidance of physician assistants, enhancing proficiency in medical terminology and documentation practices crucial for accurate charting.
- Engaging in multidisciplinary collaboration with healthcare professionals to understand the intricacies of team-based care delivery, fostering effective communication and coordination skills essential for optimizing patient outcomes.
Medical Billing Specialist
Quantum Medical Billing
Bethpage, NY
06.2022 - 04.2023
- Efficiently managed billing and claims processes, ensuring accurate and timely submission of insurance claims within established deadlines, optimizing revenue cycle management.
- Reviewed and verified CPT and ICD-9 codes for accuracy, minimizing errors and discrepancies in billing documentation to facilitate smooth claims processing and reimbursement.
- Implemented adjustments to patient accounts as needed, ensuring accuracy in financial transactions and patient records.
- Collaborated with insurance companies and healthcare providers to resolve billing issues and complete necessary appeals, ensuring prompt resolution and reimbursement for medical services rendered.
- Processed and submitted medical claims to insurance providers for timely reimbursement.
- Collaborated with cross-functional teams to address complex billing issues and improve customer satisfaction.
Advanced Clinical Associate
GoHealth Urgent Care
Massapequa, NY
05.2021 - 03.2023
- Provided advanced clinical support, demonstrating expertise in patient care, education, and administrative tasks.
- Conducted comprehensive patient interviews, physical exams, and diagnostic test interpretation, contributing to accurate diagnosis and treatment planning under provider supervision.
- Facilitated education sessions to enhance understanding of medical conditions and treatments, empowering patients.
- Managed administrative responsibilities, including patient record maintenance and interdisciplinary collaboration.
Gynecologic Medical Scribe
ScribeAmerica
Bay Shore, NY
09.2019 - 05.2020
- Demonstrated proficiency in accurate documentation and administrative support in a specialized medical setting.
- Accompanied gynecologists during patient exams and procedures to accurately document findings, medical history, symptoms, and test results, ensuring comprehensive and detailed medical records.
- Ensured accurate and complete of medical documentation, flagging potential issues or concerns.
Pharmacy Technician
CareMed Specialty Pharmacy
Lake Success, NY
11.2017 - 07.2018
- Demonstrated proficiency in preparing chemotherapy medications, ensuring precise dosage calculation and safe delivery to patients.
- Ensured accurate and timely preparation and dispensing of medications for cancer patients, adhering to strict safety protocols.
- Performed administrative tasks, including patient record maintenance, medication inventory management, and billing assistance.
- Provided compassionate support to patients and families, addressing medication-related inquiries, and offering guidance and assistance throughout the cancer treatment journey, fostering positive patient experiences and satisfaction.
Education
Bachelor of Science - Biological Sciences
SUNY Old Westbury
Old Westbury, NY05.2021
Skills
- Medical Terminology, Anatomy and Physiology Knowledge
- Medical History Documentation
- Patient Education and Active Listening
- Clinical Workflows
- Patient Assessment
- Crisis Management
- Medication Administration
- Diagnostic Test Interpretation
- Vital Signs Monitoring
- Medical Records Management
- Laboratory Procedures
- Medical Billing
- CPT, ICD-9, and ICD-10 Medical Coding
- Prior Authorization Procedures
- Infection Control
- Electronic Medical Records (EMR) Systems
- Insurance Claims Processing
- PCR Testing
- Patient Intake Procedures
- Compassionate Patient Care
- Conflict Resolution
- Basic Life Support
- HIPAA Compliance
- Office management
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Payroll processing
- Document management
- Scheduling
- Scheduling coordination
- Conflict management
Affiliations
- National Academy of Physician Assistants (Member)
- American Academy of Physician Assistants in Cardiology (Member)
- Women in Science and Engineering Club (Board Member)
- Pre-Health Club (Board Member)
Certification
- Clinical Medical Assistant Certification (2024)
- BLS Certification (2024)
Timeline
Patient Service Representative
Novant Health
08.2025 - Current
Medical Billing Specialist
Quantum Medical Billing
06.2022 - 04.2023
Office Manager
Integrated Spine and Pain Care
03.2022 - 09.2024
Advanced Clinical Associate
GoHealth Urgent Care
05.2021 - 03.2023
Virtual Physician Assistant Shadowing Student
Virtual Shadowing
06.2020 - 01.2024
Gynecologic Medical Scribe
ScribeAmerica
09.2019 - 05.2020
Emergency Room Intern
Plainview Hospital
08.2019 - 05.2021
Student Volunteer
Good Samaritan Hospital
05.2019 - 09.2024
Crisis Counselor
Crisis Text Line
11.2018 - Current
Pharmacy Technician
CareMed Specialty Pharmacy
11.2017 - 07.2018
Bachelor of Science - Biological Sciences
SUNY Old Westbury