KELLIE PARADISO
Simpsonville
Summary
Motivated and patient-focused healthcare professional currently serving as a Patient Service Representative at Novant Health, with a strong foundation in both clinical care and administrative operations. With a Certified Clinical Medical Assistant background and prior experience as a Medical Scribe and Advanced Clinical Associate, I bring a comprehensive understanding of patient care, medical documentation, and front office coordination.
In my current role, I manage scheduling, front desk responsibilities, and patient communications, while ensuring a smooth and welcoming experience for every patient. I’ve also led and supported key projects in previous roles, including at a spinal outpatient surgery center where I took on center management responsibilities and played a leadership role in daily operations, team coordination, and process improvement initiatives.
Known for my ability to thrive in fast-paced environments, I’m proficient in EMR systems, insurance workflows, and crisis management. I’m deeply committed to Novant Health’s mission of delivering compassionate, patient-centered care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Room Intern
Plainview Hospital
08.2019 - 05.2021
- Completing an internship at Plainview Hospital's Emergency Room, showcasing proficiency in patient care, problem-solving, and critical thinking skills crucial for roles in clinical settings.
- Assisting with patient triage, vital sign assessment, and medical history documentation, ensuring accurate and timely patient information for effective care coordination.
- Observing and participating in complex medical procedures, adaptable and ready to engage in diverse healthcare settings.
- Developing strong problem-solving and critical thinking skills through exposure to a wide range of medical conditions and situations, facilitating efficient decision-making and patient management.
Patient Service Representative
Novant Health
08.2025 - Current
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Ensured accurate patient information entry and maintained organized records for compliance.
- Assisted with insurance verification processes, improving claim submission accuracy.
- Collaborated with healthcare providers to resolve patient concerns and enhance service delivery.
Crisis Counselor
Crisis Text Line
11.2018 - Current
- .
- Provided crisis intervention support through active listening and empathetic communication to individuals in distress.
- Facilitated effective de-escalation techniques, ensuring safe and supportive environments for clients.
- Developed personalized coping strategies to help clients manage immediate emotional challenges during crises.
- Collaborated with multidisciplinary teams to enhance service delivery and improve client outcomes in crisis situations.
- Implemented data-driven approaches to track and analyze crisis trends, informing program improvements and resource allocation.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
- Maintained accurate documentation following each client interaction, ensuring continuity of care while upholding ethical standards set forth by regulatory bodies.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Office Manager
Integrated Spine and Pain Care
03.2022 - 09.2024
- Managed daily office operations to enhance efficiency and productivity.
- Oversaw budget management, ensuring alignment with financial goals and policies.
- Developed and implemented streamlined processes for improved workflow and communication.
- Coordinated staff scheduling, optimizing resource allocation across departments.
- Led training initiatives to enhance team performance and service delivery standards.
- Analyzed operational data to identify trends and drive strategic decision-making.
- Maintained compliance with regulatory requirements, implementing best practices in office management procedures.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
Student Volunteer
Good Samaritan Hospital
05.2019 - 09.2024
- Contributing to patient care and support initiatives, demonstrating compassion, empathy, and dedication in assisting patients and families during critical moments.
- Providing compassionate care and emotional support to patients and families during prenatal care, delivery, and postpartum periods, fostering positive patient experiences and satisfaction.
- Assisting healthcare providers in newborn care, including comforting newborns, providing breastfeeding education and support, and offering guidance to new mothers and families, promoting maternal-infant health and well-being.
- Collaborating with multidisciplinary healthcare teams to ensure seamless coordination of patient care activities, contributing to efficient workflow and patient satisfaction.
Virtual Physician Assistant Shadowing Student
Virtual Shadowing
06.2020 - 01.2024
- Immersed in virtual PA shadowing to gain comprehensive insights into clinical workflows and patient care practices.
- Observing and learning from seasoned physician assistants across various healthcare settings, including hospitals, clinics, and specialized facilities, to grasp nuances of patient assessments, diagnostic procedures, and treatment planning.
- Assisting in patient assessments and witnessing the implementation of diagnostic tests under the guidance of physician assistants, enhancing proficiency in medical terminology and documentation practices crucial for accurate charting.
- Engaging in multidisciplinary collaboration with healthcare professionals to understand the intricacies of team-based care delivery, fostering effective communication and coordination skills essential for optimizing patient outcomes.
Medical Billing Specialist
Quantum Medical Billing
06.2022 - 04.2023
- Efficiently managed billing and claims processes, ensuring accurate and timely submission of insurance claims within established deadlines, optimizing revenue cycle management.
- Reviewed and verified CPT and ICD-9 codes for accuracy, minimizing errors and discrepancies in billing documentation to facilitate smooth claims processing and reimbursement.
- Implemented adjustments to patient accounts as needed, ensuring accuracy in financial transactions and patient records.
- Collaborated with insurance companies and healthcare providers to resolve billing issues and complete necessary appeals, ensuring prompt resolution and reimbursement for medical services rendered.
- Processed and submitted medical claims to insurance providers for timely reimbursement.
- Collaborated with cross-functional teams to address complex billing issues and improve customer satisfaction.
Advanced Clinical Associate
GoHealth Urgent Care
05.2021 - 03.2023
- Provided advanced clinical support, demonstrating expertise in patient care, education, and administrative tasks.
- Conducted comprehensive patient interviews, physical exams, and diagnostic test interpretation, contributing to accurate diagnosis and treatment planning under provider supervision.
- Facilitated education sessions to enhance understanding of medical conditions and treatments, empowering patients.
- Managed administrative responsibilities, including patient record maintenance and interdisciplinary collaboration.
Gynecologic Medical Scribe
ScribeAmerica
09.2019 - 05.2020
- Demonstrated proficiency in accurate documentation and administrative support in a specialized medical setting.
- Accompanied gynecologists during patient exams and procedures to accurately document findings, medical history, symptoms, and test results, ensuring comprehensive and detailed medical records.
- Ensured accurate and complete of medical documentation, flagging potential issues or concerns.
Pharmacy Technician
CareMed Specialty Pharmacy
11.2017 - 07.2018
- Demonstrated proficiency in preparing chemotherapy medications, ensuring precise dosage calculation and safe delivery to patients.
- Ensured accurate and timely preparation and dispensing of medications for cancer patients, adhering to strict safety protocols.
- Performed administrative tasks, including patient record maintenance, medication inventory management, and billing assistance.
- Provided compassionate support to patients and families, addressing medication-related inquiries, and offering guidance and assistance throughout the cancer treatment journey, fostering positive patient experiences and satisfaction.
Education
Bachelor of Science - Biological Sciences
SUNY Old Westbury
Old Westbury, NY05.2021
Skills
- Medical Terminology, Anatomy and Physiology Knowledge
- Medical History Documentation
- Patient Education and Active Listening
- Clinical Workflows
- Patient Assessment
- Crisis Management
- Medication Administration
- Diagnostic Test Interpretation
- Vital Signs Monitoring
- Medical Records Management
- Laboratory Procedures
- Medical Billing
- CPT, ICD-9, and ICD-10 Medical Coding
- Prior Authorization Procedures
- Infection Control
- Electronic Medical Records (EMR) Systems
- Insurance Claims Processing
- PCR Testing
- Patient Intake Procedures
- Compassionate Patient Care
- Conflict Resolution
- Basic Life Support
- HIPAA Compliance
- Office management
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Payroll processing
- Document management
- Scheduling
- Scheduling coordination
- Conflict management
Affiliations
- National Academy of Physician Assistants (Member)
- American Academy of Physician Assistants in Cardiology (Member)
- Women in Science and Engineering Club (Board Member)
- Pre-Health Club (Board Member)
Certification
- Clinical Medical Assistant Certification (2024)
- BLS Certification (2024)
Timeline
Patient Service Representative
Novant Health
08.2025 - Current
Medical Billing Specialist
Quantum Medical Billing
06.2022 - 04.2023
Office Manager
Integrated Spine and Pain Care
03.2022 - 09.2024
Advanced Clinical Associate
GoHealth Urgent Care
05.2021 - 03.2023
Virtual Physician Assistant Shadowing Student
Virtual Shadowing
06.2020 - 01.2024
Gynecologic Medical Scribe
ScribeAmerica
09.2019 - 05.2020
Emergency Room Intern
Plainview Hospital
08.2019 - 05.2021
Student Volunteer
Good Samaritan Hospital
05.2019 - 09.2024
Crisis Counselor
Crisis Text Line
11.2018 - Current
Pharmacy Technician
CareMed Specialty Pharmacy
11.2017 - 07.2018
Bachelor of Science - Biological Sciences
SUNY Old Westbury