Kellina Frazier
Ninety Six
Summary
Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with SAP software and word processing software. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.
Overview
18
18
years of professional experience
Work History
Shipping and Receiving Clerk
Covenant Logistics
01.2024 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced team morale, organizing staff events and fostering positive work environment.
Call Center Representative/Internal Auditor
InStore Group
10.2021 - 01.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Identified and reported audit issues.
- Produced audit reports.
- Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
- Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
Merchandiser
Driveline Retail Services
06.2014 - 10.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
Store Manager/Assistant Manager
Dollar General Store
11.2006 - 12.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
High School Diploma -
York Comprehensive High School
York, SC06.2000
Skills
- Attention to Detail
- Self-Motivated and Independent
- Shipping and receiving
- Heavy Lifting
- Warehousing Operations
- Effective Communication
- Package handling
- Teamwork and Cooperation
- Punctual and Reliable
- Warehouse Safety
- Labeling Accuracy
- Relationship Building
- Shipment Tracking
- Merchandise staging
- Safety Procedures
- Inspection and Quality Control
- Warehouse Software Systems
- Shipping Documentation
- US Driver's License
- Microsoft Office Suite
- Invoice reconciliation
- Inventory Software
Employee Retention committee
Met with the HR of covenant to come up with way to retain new employees, and come up with ideas to keep employees that have be there for a long period of time. Helped write an new employee and employee of the month SOP.
Timeline
Shipping and Receiving Clerk
Covenant Logistics
01.2024 - Current
Call Center Representative/Internal Auditor
InStore Group
10.2021 - 01.2023
Merchandiser
Driveline Retail Services
06.2014 - 10.2021
Store Manager/Assistant Manager
Dollar General Store
11.2006 - 12.2011
High School Diploma -
York Comprehensive High School
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