Kelly Burnett
Graniteville
Summary
Talented Accounts Receivable Specialist with 7 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
10
10
years of professional experience
2007
2007
years of post-secondary education
Work History
Debt Collection Specialist
Reach Financial
New York
01.2023 - Current
- Created detailed reports regarding collection activity, customer account balances, and other related data.
- Contacted delinquent customers via telephone and mail to negotiate payment arrangements.
- Assisted clients with questions or concerns about their accounts in a professional manner.
- Evaluated financial situations of debtors to determine the best resolution for both parties.
- Maintained accurate records of all collections activities and progress.
- Developed strategies to collect past due payments and minimize losses on bad debts.
- Analyzed trends in customer behavior in order to develop more effective collection strategies.
- Advised customers of necessary actions and strategies for debt repayment.
- Processed payments over phone and set up recurring drafts.
- Secured payments by following up with customers which disregarded promise to pay.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
Debt Collection Specialist
Frost-Arnett
10.2022 - 01.2023
- Managed customer accounts to facilitate timely debt recovery processes.
- Negotiated payment plans with clients to resolve outstanding balances effectively.
- Utilized collection software to track account statuses and communications.
- Educated clients on financial obligations and debt resolution options available.
- Conducted skip tracing to locate individuals and recover unpaid debts.
- Documented interactions and maintained accurate records of account activities.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Created detailed reports regarding collection activity, customer account balances, and other related data.
- Reviewed contracts, loan documents, and other legal paperwork for accuracy prior to filing court cases against delinquent debtors.
- Contacted delinquent customers via telephone and mail to negotiate payment arrangements.
- Assisted clients with questions or concerns about their accounts in a professional manner.
- Evaluated financial situations of debtors to determine the best resolution for both parties.
- Maintained accurate records of all collections activities and progress.
Debt Collection Specialist
Transworld Systems Inc.
North Augusta
08.2019 - 09.2022
- Contacted delinquent customers via telephone and mail to negotiate payment arrangements.
- Created detailed reports regarding collection activity, customer account balances, and other related data.
- Assisted clients with questions or concerns about their accounts in a professional manner.
Customer Service Representative
Convergent Outsourcing
Augusta
08.2015 - 08.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
South Aiken High School
Aiken, SCSkills
- Skip Tracing
- Dispute Resolution
- Portfolio Management
- Documentation
- Account Management
- Payment Acceptance
- Client Relations
- Negotiation
- Persuasion strategies
- Goal-Oriented
- Legal knowledge
- Performance improvement techniques
- Investigation due diligence
- Collections best practices
- Performance Improvements
- Stress Tolerance
- Patience and Persistence
- Payment negotiation
- Collection strategy
- Financial evaluation
- Compliance knowledge
- Data analysis
- Account reconciliation
- Risk assessment
- Conflict resolution
Timeline
Debt Collection Specialist
Reach Financial
01.2023 - Current
Debt Collection Specialist
Frost-Arnett
10.2022 - 01.2023
Debt Collection Specialist
Transworld Systems Inc.
08.2019 - 09.2022
Customer Service Representative
Convergent Outsourcing
08.2015 - 08.2019
High School Diploma -
South Aiken High School