Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Francis

Greer

Summary

High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly, and personable demeanor with knack for organization.

Overview

2025
2025
years of professional experience

Work History

Airbnb Management

Private Owners
Monroe
01.2011 - 05.2024
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Daily contact with guests, making sure they had everything they needed.

• Cleaned each Airbnb between guests. Specialized in QTs.

Project Coordinator

Connor Sports Flooring
Norcross
02.2004 - 03.2010
  • Coordinated project schedules to ensure timely completion of flooring installations.
  • Assisted in managing client communications to address project updates and changes.
  • Facilitated team meetings to discuss project milestones and resource allocation.

• Used Dodge Plans and Specs to locate new and upcoming projects related to sports flooring daily.

Front Office Manager

Children’s Medicine of Rockdale
Conyers
01.2000 - 01.2004
  • Managed front office operations for a children's healthcare practice.
  • Coordinated patient scheduling to optimize appointment flow and reduce wait times.
  • Oversaw patient check-in and check-out processes to ensure smooth transitions.

• Responsible for all insurance claims and billing. Daily contact with medical insurance companies.

•Coding and billing

Project Coordinator

Connor Sports Flooring
Norcross

Education

High School Diploma -

Parkview High School
Lilburn, GA
06-1986

Skills

  • Patient scheduling
  • Check-in processes
  • Billing administration
  • Insurance claims
  • Coding compliance
  • Appointment optimization
  • Conflict resolution
  • Effective communication
  • Time management
  • Attention to detail
  • Training and onboarding

Timeline

Airbnb Management

Private Owners
01.2011 - 05.2024

Project Coordinator

Connor Sports Flooring
02.2004 - 03.2010

Front Office Manager

Children’s Medicine of Rockdale
01.2000 - 01.2004

Project Coordinator

Connor Sports Flooring

High School Diploma -

Parkview High School
Kelly Francis