Ward Kelly Francis
Myrtle Beach,WI
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
EquipmentShare
10.2023 - 07.2024
- Accountable for Case Construction Equipment and Rental Fleet of 12M in assets
- Responsibilities include Rental Fleet Management & Sales
- Case Construction Equipment New and Used Sales
- Service Operations, Parts Operations, Rental Dispatch, Facility Management, and Transportation
- Achieving OEC of 55% while adding $750k of additional fleet assets
- Increased rental business 15% YOY
- Added one position for additional Territory Account Manager
- Delivered Eight Case Loaders plus maintenance contact to 7500 SMU, replacing another OEM fleet.
Profit Center Manager
Sunbelt Rentals - Climate Control
11.2021 - 10.2023
- Expertly supervise profit operations by setting goals and monitoring performance, increasing team performance metrics by 35%
- Professionally collaborate with team members by conducting employee reviews and training sessions, leading collective decision-making process to improve sales by 30% annually
- Diligently manage employee tasks by maintaining schedules of all operations while delegating duties, and streamlining productivity
- Display proficient organizational skills by leading regional sales campaigns to bolster profits by 10%.
Shop Manager
MAY-RHI Equipment
03.2019 - 11.2021
- Orchestrated rental and service operations by exemplifying prolific leadership skills to 10 technicians, resulting in technician productivity jumping from 60% to 85%
- Diversified services by expanding sales, rentals, and customer repairs; promoting company growth substantially
- Innovated services by developing a comprehensive repair strategy, fortifying outside service repair production rates by 35%.
Maintenance Manager
Republic Services
07.2017 - 09.2018
- Competently managed 150 truck routes, 500 compactors, and 1250 containers by demonstrating excellent time management skills to ensure workflow stability
- Adhered to project procedures by analyzing cost estimates while working within Teamsters labor contract to enable better standardization and utilization of safety practices
- Displayed prominent initiative by directing 25 technicians, and 2 supervisors 24/7-365, resulting in expanding fleet availability by 25% while reducing parts inventory by 35%
- Optimized team production by spreading workload evenly while promoting growth, reducing overtime hours by 20%.
- Supervised employee performance, preventive maintenance, and safety.
Engine Service Manager
Cummins Power Systems
05.2015 - 07.2017
- Confidently led forty-five team members by professionally communicating with each to ensure continuous employee engagement
- Facilitated employee advancement by separating teams into sub-business groups to utilize individual strengths optimally while creating innovative learning opportunities
- Expertly implemented 5S and Kaizen operational methodologies to drive productivity while supporting team collaboration to correct errors
- Furthered business profits by originating cost-saving strategies, reducing parts costs by 20%, and additionally reducing technician nonchargeable by 10%.
Regional Branch Manager
Quinn Group, Inc.
04.2010 - 12.2014
- Served as Regional Manager regarding parts, services, and sales for construction, rental operations, power systems operations, and agriculture, overseeing 85 employees
- Initiated service DCAL growth by 15% in first year by developing revolutionary production strategies, further advancing this rate up to 20% annually in following years
- Demonstrated adaptability by altering services appropriately, increasing heavy construction market and CCE/BCP market segments by 20% and 10% respectively
- Fostered keen attention to detail regarding team involvement by meeting with team members regularly to encourage collaboration, improving employee engagement from 65% to 85%.
General Service Manager
NC Machinery
01.2009 - 03.2010
- Prioritized empowering leadership while managing 175 employees across seven branches through use of excellent interpersonal and organizational skills: building long-lasting and beneficial relationships
- Consistently met production expectations while working under time constraints by displaying high motivation for excellence to facilitate individual and company growth
- Provided top-tier industry advice to team and leadership, causing improvement in MARC contracts by 35% while also improving rates for parts and services by 25%.
General Service Manager
Quinn Group, Inc.
02.2003 - 01.2009
- Leadership Quinn Group eight branches in Central California
- Provided oversight as Vice Chairman of California Caterpillar Think Big Program
- Started a Fast Track Technician Program at Reedley College
- Provided leadership and marketing for California Engine CARB Program for Construction Equipment
- Accountability for 275 employees with service labor budget in 2009 of $80 Million and parts budget of $250 million.
Skills
- Strategic Planning
- Rental Operations
- Sales Management
- Relationship Management
- 5S Process
- Lean Manufacturing
- Financial Analysis
- Project Management
Certification
- Caterpillar Six Sigma Certification 2005
- Caterpillar Financial Analysis 2005
- Caterpillar Certified Master Technician
Educationcertifications
Bachelor of Science in Business Administration, University of Phoenix, Phoenix, AZ, 09/01/00, 12/01/02
Timeline
General Manager
EquipmentShare
10.2023 - 07.2024
Profit Center Manager
Sunbelt Rentals - Climate Control
11.2021 - 10.2023
Shop Manager
MAY-RHI Equipment
03.2019 - 11.2021
Maintenance Manager
Republic Services
07.2017 - 09.2018
Engine Service Manager
Cummins Power Systems
05.2015 - 07.2017
Regional Branch Manager
Quinn Group, Inc.
04.2010 - 12.2014
General Service Manager
NC Machinery
01.2009 - 03.2010
General Service Manager
Quinn Group, Inc.
02.2003 - 01.2009
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