Kelly Hall
Leesville
Summary
Experienced healthcare professional specializing in healthcare administration and compliance. Optimizes workflows and enhances patient access through effective organizational strategies and collaboration. Background spans direct patient care, administrative functions, and care coordination, thriving in fast-paced medical environments with a strong focus on detail and efficiency.
Overview
23
23
years of professional experience
Work History
Title Clerk
TSA, Title Solutions
Saluda
09.2017 - 11.2018
- Research in public records, chain of title to determine property ownership, identify liens, easements or legal issues.
Surgery Scheduler
Piedmont Gyn/Ob
Charlotte
04.2008 - 11.2008
- Scheduled and confirmed patient appointments and consultations.
- Scheduled procedures with operating facilities for ten obstetrician and gynecology surgeons, optimizing workflow and patient access.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Identified scheduling barriers and implemented effective solutions, enhancing appointment availability for patients.
- Coordinated work processes, routing paperwork efficiently to physicians and staff, ensuring seamless patient care.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Communicated with patients with compassion while keeping medical information private.
- Distributed treatment and procedural information to patients.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Directed laboratory and diagnostic results to relevant staff members to ensure timely review.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Medical Assistant
Piedmont Gyn Ob
Charlotte
10.2003 - 04.2008
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients on medications and procedures to enhance understanding and compliance with physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Organized charts, documents, and supplies to streamline workflow and support team efficiency.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed insurance verification and pre-certification to facilitate patient access to necessary care.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
Medical Assistant
Oaktree Medical Center
Greenville
05.2001 - 09.2003
- Secured patient information and maintained confidence by completing and safeguarding medical records, ensuring compliance with privacy regulations.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Conducted insurance verification and pre-certification functions to facilitate timely patient access to necessary care.
- Recorded inventory, vaccination and product expiration logs to maintain compliance.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collaborated with local pharmacies to resolve medication issues, enhancing patient adherence to prescribed treatments.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Scheduled appointments for patients via phone and in person.
NST - Nurse Specialty Technician
Greenville Memorial Hospital - Emergency Departmen
Greenville
01.1996 - 03.2001
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Conducted patient assessments under supervision of staff nurses and physicians.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Prioritized patient assessments during triage to address urgent needs of those with severe complications.
- Assisted with CPR and airway clearing procedures during emergencies.
- Executed routine medical assistant tasks in a clinical setting.
- Monitored and managed inventory levels to ensure treatment areas were consistently stocked.
- Filled in for unit secretaries, prepared paperwork and obtained payments.
- Coordinated communication among patients, visitors, nurses, physicians, and hospital personnel to enhance patient experience.
- Assisted administrative departments with paperwork, errands and other clerical duties.
Education
Certification - Medical Assistant
National Institute of Technology
Grand Rapids, MI01-1995
Some College (No Degree) - Nursing
University of South Carolina Upstate
Spartanburg, SCSkills
- Healthcare administration
- Healthcare compliance
- Administrative skills
- Organizational skills
- Attention to detail
- Multitasking abilities
- Teamwork and collaboration
- Self motivation
- Professionalism
Timeline
Title Clerk
TSA, Title Solutions
09.2017 - 11.2018
Surgery Scheduler
Piedmont Gyn/Ob
04.2008 - 11.2008
Medical Assistant
Piedmont Gyn Ob
10.2003 - 04.2008
Medical Assistant
Oaktree Medical Center
05.2001 - 09.2003
NST - Nurse Specialty Technician
Greenville Memorial Hospital - Emergency Departmen
01.1996 - 03.2001
Certification - Medical Assistant
National Institute of Technology
Some College (No Degree) - Nursing
University of South Carolina Upstate