Kelly Morris
General Manager
Charleston,SC
Summary
Professional hospitality expert providing high-quality service and guest satisfaction. Significant experience in fast-paced dining and fine dining environments. Adept at managing busy dining environments and assisting in smooth operation. Capable at handling high-pressure situations, maintaining clean and organized workspace and knowledgeable mixing and serving procedures. Known for reliability, flexibility, and creating positive experiences ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results.
Overview
9
9
years of professional experience
Work History
Bartender
Pelato
05.2025 - Current
- Deliver exceptional guest service, creating memorable dining experiences. Recommend menu items confidently, ensuring guest satisfaction.
- Prepare bar components and maintained a clean and organized workspace, ensuring compliance with health and safety regulations, followed and monitor alcohol consumption, ensuring compliance with laws.
- Developed and fostered loyal clientele by consistently delivering a friendly and engaging atmosphere, enhancing overall dining experiences through attentive service and personalized interactions.
- Reduced wait times for drinks by efficiently managing the bar area, prioritizing orders and being well versed with cocktail recipes and preparation techniques with an average of 400-600 guest a night.
General Manager/HR Manager
Bearcat Food Group
01.2024 - 08.2024
- Resolved guest issues promptly, fostering satisfaction and repeat business.
- Managed a diverse team of professionals, achieving a positive work environment and high employee satisfaction.
- Streamlined menu updates and reservation management, improving communication and dining experiences.
- Managed budget implementations, inventory management, employee reviews and evaluations, training and onboarding, schedules and payroll ensuring regulatory compliance and operational efficiency
General Manager
Aimbridge Hospitality Group | Starbucks
05.2023 - 02.2024
- Managed financial operations, achieving revenue goals and optimizing inventory for efficiency.
- Led staff training in conflict resolution, enhancing team collaboration and service delivery.
- Created strategic schedules to meet customer demands, improving reservation management and satisfaction.
- Monitored daily performance, analyzing metrics to identify improvement areas and enhance operations.
General Manager/Server/Bartender
Basil Thai Cuisine
08.2016 - 05.2025
- Managed customer relations, addressed customer complaints or concerns professionally, resolving issues swiftly to elevate satisfaction and maintaining positive relationships.
- Recruited and trained staff, reducing turnover while boosting service levels and productivity.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Opening General Manager
Crust Wood Fired Pizza
12.2021 - 04.2022
- Opened new location efficiently by overseeing construction progress, coordinating staff hiring/training efforts, and establishing vendor partnerships.
- Recruited and trained staff, fostering a positive work environment and enhancing guest satisfaction.
- Supported managers and team members, driving success and maintaining high-quality service. Managed daily operations, ensuring compliance and service efficiency, boosting profitability.
- Ensured compliance with safety regulations and maintained a clean environment to minimize risk of accidents or violations.
Real Estate Sales Agent
Matt O'Neill Real Estate/Coldwell Banker
11.2022 - 10.2025
- Managed contracts and negotiations, ensuring seamless transactions and client satisfaction.
- Built and maintained strong client relationships, fostering a network for future real estate opportunities.
- Conducted market analyses, optimizing pricing strategies and accelerating property sales.
- Collaborated with lenders and inspectors, streamlining closing processes for efficiency.
- Leveraged extensive industry knowledge to guide clients through the home buying or selling process seamlessly.
Education
Diploma - General Studies
Will C Wood High School
Vacaville, CA06.2004
Skills
- Problem-solving skills
- Developed innovative solutions
- Effective multitasking
- Prioritization and scheduling
- Experienced with software and POS, Alhoa, Toast, Micros, Digital dining, Upserve and sqaure
- Payment processing
- Customer engagement
- Inventory control and record keeping
Timeline
Bartender
Pelato
05.2025 - Current
General Manager/HR Manager
Bearcat Food Group
01.2024 - 08.2024
General Manager
Aimbridge Hospitality Group | Starbucks
05.2023 - 02.2024
Real Estate Sales Agent
Matt O'Neill Real Estate/Coldwell Banker
11.2022 - 10.2025
Opening General Manager
Crust Wood Fired Pizza
12.2021 - 04.2022
General Manager/Server/Bartender
Basil Thai Cuisine
08.2016 - 05.2025
Diploma - General Studies
Will C Wood High School
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