Kelly Mulqueen
Summerville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Residential Animal Care Attendant
Lindsay Prosymchak
455 Courtland Drive, Summerville, SC, 29486
01.2012 - Current
- Provided daily care and feeding for diverse animal species, ensuring optimal health and well-being.
- Maintained cleanliness of animal habitats, promoting hygiene and safety standards throughout facility.
- Assisted in monitoring animal behavior and health, reporting any concerns to veterinary staff promptly.
- Collaborated with veterinary team on health assessments, contributing to comprehensive animal care strategies.
- Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
Instacart Shopper
Instacart
Summerville, SC
01.2023 - 07.2024
- Conducted comprehensive grocery shopping for customers, ensuring quality and freshness of products.
- Developed strong customer relationships through effective communication and personalized service.
- Implemented strategies to streamline shopping process, enhancing overall customer satisfaction.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Personal Home Care Aide
Independant
North Charleston, SC
01.2017 - 08.2021
- Provided personal care services, including bathing, grooming, and dressing for clients.
- Monitored client health conditions and reported changes to family members or healthcare providers.
- Developed personalized care plans in collaboration with clients and their families.
- Trained new aides on best practices for personal care and client interaction techniques.
- Advocated for client needs by coordinating with medical professionals and service providers.
- Improved client''s daily living experience by providing personal care, meal preparation, and light housekeeping tasks.
- Demonstrated flexibility and adaptability by adjusting care plans to accommodate clients'' temporary or permanent changes in needs.
- Administered medication according to prescribed schedules, ensuring proper dosages were taken on time.
- Provided transportation services for clients'' appointments, social activities, and errands, increasing their access to community resources.
Dental Assistant Intern
DATS of Charleston
Charleston, SC
03.2014 - 05.2014
- Assisted in patient care by preparing treatment rooms and sterilizing instruments.
- Supported dentists during procedures, ensuring tools and materials were readily available.
- Implemented infection control protocols to maintain a safe clinical environment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Photographer
PCA National
Summerville, SC
03.2004 - 03.2006
- Executed high-quality image capture for marketing campaigns and promotional materials.
- Established workflow efficiencies that reduced turnaround times while maintaining high standards of output.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Tailored photography packages to meet unique needs of each client, resulting in high client satisfaction rates.
Customer Service Representative
Express Check Advance
North Charleston, SC
05.2004 - 03.2005
- Assisted in training new representatives on customer service protocols and systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Collections Representative
Advance Til Payday
North Charleston, SC
06.2002 - 05.2004
- Resolved customer inquiries regarding payment options and account statuses.
- Developed and maintained strong relationships with clients to promote timely payments.
- Analyzed customer accounts to identify delinquency patterns and recommend solutions.
- Maintained accurate records of collection activities, ensuring compliance with company policies and industry regulations.
- Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.
- Implemented effective skip tracing methods to locate hard-to-reach customers for continued collections efforts.
- Evaluated customer creditworthiness, making informed decisions on account management strategies.
- Maintained accurate records of customer accounts, payments and payment plans.
- Analyzed customer financial records to determine appropriate payment plan.
Education
Associate of Applied Science - Nursing
Charleston Southern University
Charleston, South Carolina, SC08-2016
Certificate - Dental Assisting
DATS of Charleston (Dental Assistant Training School)
Charleston, SC05-2014
Associate of Science - Nursing
Trident Technical College
Charleston, SC05-2010
Skills
- Data entry
- Critical thinking
- Customer service
- Active listening
- Problem resolution
- Customer relations
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Client relations
- Product knowledge
- Paperwork processing
- Scheduling
- Appointment scheduling
- Order processing
- Documentation
- Team development
- Data collection
Certification
- Dental Assisting Certificate
- Front Office Certificate
- OSHA Certified
- CPR Certified
- Photography Certificate
Timeline
Instacart Shopper
Instacart
01.2023 - 07.2024
Personal Home Care Aide
Independant
01.2017 - 08.2021
Dental Assistant Intern
DATS of Charleston
03.2014 - 05.2014
Residential Animal Care Attendant
Lindsay Prosymchak
01.2012 - Current
Customer Service Representative
Express Check Advance
05.2004 - 03.2005
Photographer
PCA National
03.2004 - 03.2006
Customer Service Collections Representative
Advance Til Payday
06.2002 - 05.2004
Associate of Applied Science - Nursing
Charleston Southern University
Certificate - Dental Assisting
DATS of Charleston (Dental Assistant Training School)
Associate of Science - Nursing
Trident Technical College