Kelly Powers
Columbia
Summary
Results-driven Manager with expertise in customer relationship management, complaint resolution, and effective communication. Proven ability to streamline operations and drive customer satisfaction.
Overview
16
16
years of professional experience
Work History
Inside Sales Manager
Gateway Supply
Columbia
07.2024 - Current
- Managed customer accounts, fostering strong client relationships that enhanced customer retention.
- Coordinated with logistics to ensure timely order fulfillment.
- Resolved customer inquiries and issues promptly, contributing to a positive customer experience.
- Communicated with repeat customers to build long-term relationships.
- Addressed customer complaints, implementing solutions that improved service quality and customer satisfaction.
- Addressed customer complaints regarding sales and service.
Purchasing Specialist
Gateway Supply Co Inc
Columbia
01.2020 - 07.2024
- Cultivated vendor relationships to secure timely delivery of critical supplies.
- Audited purchase orders for accuracy and adherence to company policies.
- Verified invoices for accuracy prior to payment processing.
- Oversaw delivery schedules to guarantee on-time receipt of goods or services.
- Purchased all HVAC equipment and parts for residential, commercial, ductless and VRF lines.
Regional Manager
Gateway Supply
Columbia
05.2019 - 01.2020
- Facilitated communication between departments to streamline project execution and workflows.
- Managed budget and implemented cost control initiatives for regional operations, ensuring financial accountability.
- Enhanced branch revenue through optimization of daily operations and effective resource allocation.
- Guided general managers in adopting best practices and methodologies to improve operational consistency.
HVAC Operations
Gateway Supply
Columbia
09.2017 - 05.2019
- Developed and implemented processes that streamlined operations.
- Analyzed inventory levels, delivery times, transport costs and other factors to maximize efficiency of supply chain operations.
- Facilitated communication between sales and purchasing teams to enhance collaboration.
- Managed purchasing for ductless, VRF, and HVAC parts, ensuring timely procurement.
Branch Manager
Gateway Supply
Columbia
03.2010 - 09.2017
- Oversaw daily operations and staff performance to enhance branch efficiency in a fast-paced environment.
- Coordinated staff scheduling, hiring, and training to ensure optimal branch coverage and service quality.
- Resolved customer inquiries and complaints, ensuring timely and effective solutions.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Conducted regular performance reviews for all employees in the branch.
- Tracked monthly financial performance to identify trends and inform strategic decisions.
- Implemented inventory management systems to ensure accurate stock levels and availability.
- Planned work schedules to maintain adequate staffing levels.
Education
High School Diploma -
Cardinal Newman High School
Columbia, SC05-1988
Skills
- P&L Responsibility
- Vendor negotiation
- Order fulfillment coordination
- Inventory control
- Service management
- HVAC product expertise
- Client relations
- Problem solving
- Time management abilities
- Effective communication
- Communication skills
- Complaint resolution
Timeline
Inside Sales Manager
Gateway Supply
07.2024 - Current
Purchasing Specialist
Gateway Supply Co Inc
01.2020 - 07.2024
Regional Manager
Gateway Supply
05.2019 - 01.2020
HVAC Operations
Gateway Supply
09.2017 - 05.2019
Branch Manager
Gateway Supply
03.2010 - 09.2017
High School Diploma -
Cardinal Newman High School