Kelly Regan
Lexington
Summary
Well-qualified customer service representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Residential Property Manager
ResCom Realty
10.2020 - 01.2021
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw management of 65 properties while providing general service to tenants.
- Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- Followed up on delinquent tenants and coordinated collection procedures.
Assistant Property Manager & Leasing Consultant
Morgan Properties
12.2014 - 12.2020
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Processed security deposit refunds.
- Attended staff meetings and took extensive notes to share with property manager.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Escalated major issues to property manager for immediate remediation.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Conducted competitive analysis to benchmark property amenities and pricing, ensuring market competitiveness.
- Enhanced tenant communication channels, providing multiple platforms for feedback and inquiries to improve service delivery.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Property Manager
Morgan Properties
12.2019 - 10.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Education
High School Diploma -
Piscataway Vocational And Technical High School
Piscataway, NJ06-1988
Skills
- Resident relations
- Strong communication skills
- Relationship building and rapport
- File management
- Application process proficiency
- Records management
- Creative problem solving
- Adaptable
- Leasing and sales
- Training and mentoring
- Organized mindset
- Staff management
Timeline
Residential Property Manager
ResCom Realty
10.2020 - 01.2021
Property Manager
Morgan Properties
12.2019 - 10.2020
Assistant Property Manager & Leasing Consultant
Morgan Properties
12.2014 - 12.2020
High School Diploma -
Piscataway Vocational And Technical High School
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