KellyAnne Sarajian
Conway
Summary
Dedicated professional with broad range of experience delivering comprehensive case management to residents in long-term facilities and social services programs. Highly accomplished in fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Complete understanding of complex considerations governing assessment and treatment.
Certified Professional Life Coach with background in assisting clients to identify and achieve personal goals. Skilled in active listening, empathy, conflict resolution, and motivational interviewing techniques. Demonstrated track record of success in facilitating change and growth for diverse clientele. Strengths lie in communication, problem-solving abilities, and developing personalized strategies for client advancement.
Overview
12
12
years of professional experience
Work History
Professional Life Coach
Focus Forward LLC
Conway
12.2024 - Current
- Utilized tests and activities to determine unique client skills and passions.
- Ensured that services were provided in a timely manner while also meeting the highest standards of quality.
- Developed customized action plans for individual clients based on their unique needs and objectives.
- Helped patients with frequent irritability, bad habits and high stress levels through individual and group sessions.
- Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
- Encouraged development of relevant skills to help overcome specific concerns.
- Fostered strong connections with community resources that could provide additional support for the client's journey towards success.
- Drafted reports summarizing progress made over time along with suggestions for continued growth.
- Followed appropriate methodology to deliver optimum counseling meeting individual needs.
- Attended regular training events in order to stay abreast of new developments in the field.
- Helped clients identify goals, obstacles and strategies for attaining greater fulfillment.
- Built meaningful relationships with each client by providing ongoing encouragement throughout the coaching process.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Engaged with potential customers via social media platforms like Twitter or Facebook.
- Assisted clients with career training, resource applications, and counseling programs to facilitate life enrichment.
- Coordinated resources to support clients and help each achieve targets.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Advised clients on how to create healthy boundaries in relationships with others.
- Kept detailed records of all services provided including notes from each session, assessment results, treatment plans.
- Promoted an atmosphere of respect between coach and client during every interaction.
- Created a safe, supportive environment for clients to share openly about their challenges and experiences.
- Reviewed relevant research related to topics discussed during sessions in order to stay up-to-date on best practices within the field of life coaching.
- Utilized various therapeutic modalities such as Cognitive Behavioral Therapy when appropriate.
- Referred individuals to outside resources and services for additional support.
- Assisted clients in developing positive self-talk techniques that enhance motivation and confidence.
- Assisted clients with developing life management skills and coping mechanisms to handle daily living requirements.
- Conducted assessments of client's current situation and identified areas of improvement.
- Led group sessions and encouraged discussion to improve results for individuals.
- Maintained confidentiality at all times while adhering to ethical guidelines set forth by professional organizations like ICF.
- Encouraged clients to take ownership of their decisions through active listening and questioning techniques.
- Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Provided feedback to clients regarding progress made during each session.
- Assisted clients in navigating crisis and traumatic and difficult situations and provided methods to improve familial and professional relationships.
- Delivered treatments to improve client functionality and environmental adjustment.
- Facilitated group workshops to help participants learn new skills and strategies to improve their lives.
- Helped clients set weekly goals and plan how to accomplish objectives.
- Collaborated to set goals and outline steps to achieve objectives.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Provided one-on-one life coaching sessions to clients, helping them identify and achieve personal goals.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Educated clients on the power of mindfulness practices such as meditation, yoga, or journaling, as tools for emotional healing.
- Promoted useful resources to facilitate coaching goals.
- Developed marketing materials designed to increase awareness about life coaching services offered.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Supervisor of Operations
Ontario Addiction Treatment Centre
Niagara Falls
04.2013 - 11.2017
- Enforced federal, state, local and company rules for safety and operations.
- Responded to information requests from superiors, providing specific documentation.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Built strong operational teams to meet process and production demands.
- Addressed customer concerns with suitable solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Delegated work to staff, setting priorities and goals.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Ensured compliance with all applicable laws, regulations and standards.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Interpreted and explained work procedures and policies to brief staff.
- Tracked and replenished inventory to maintain par levels.
- Participated in industry-related events and conferences to stay abreast of the latest developments.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Certificate Professional Life Coach - Life Coaching
Transformation Academy
10-2024
CBT Certificate , REBT Certificate - Cognitive Behavioral Therapy
House of Sophrosyne
Windsor, Canada 04-2020
Associate of Arts - Psychology
Brock University
St.Catharines, Canada 05-2018
Skills
- Cognitive behavioral therapy
- Client assessment
- Personal development planning
- Empowerment coaching
- Goal setting
- Group facilitation
- Active listening
- Emotional intelligence
- Interpersonal communication
- Addiction recovery
- Life transitions
- Self-awareness
- Behavior modification
- Conflict coaching
- Building rapport
- Health and wellness
- Work-life balance
- Accountability coaching
- Motivational skills
- Positive psychology
- Improving well-being
- Positive communication strategies
- Resource advocacy
- Client needs assessment
- Coaching proficiency
- Personal development sessions
- Life management
- Behavioral change
- Trauma-informed counseling
- Time management abilities
- Time management
- Multitasking Abilities
- Support group facilitation
- Patient advocacy
- Multitasking capacity
- Organizational skills
Timeline
Professional Life Coach
Focus Forward LLC
12.2024 - Current
Supervisor of Operations
Ontario Addiction Treatment Centre
04.2013 - 11.2017
Certificate Professional Life Coach - Life Coaching
Transformation Academy
CBT Certificate , REBT Certificate - Cognitive Behavioral Therapy
House of Sophrosyne
Associate of Arts - Psychology
Brock University
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