Kelsea Rucker
Gaston
Summary
Dedicated Patient Access Specialist with proven skills in appointment scheduling, customer service, and HIPAA compliance. Committed to enhancing patient experiences and improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
Prisma Health Richland
Columbia,SC
08.2025 - Current
- Coordinated insurance verification processes to minimize delays in patient care.
- Facilitated patient registration process, ensuring accuracy and efficiency in data entry.
- Assisted patients with scheduling appointments, improving access to healthcare services.
- Streamlined check-in procedures, enhancing overall patient satisfaction and experience.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Monitored compliance with regulatory requirements to maintain operational excellence in patient access functions.
- Collected and entered patient demographic and insurance data into computer database to establish patients' medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Front Office Lead/Patient Care Coordinator
Arthritis Knee Pain Center
Columbia, SC
06.2024 - 06.2025
- Directed daily front office operations, delegating tasks to ensure smooth workflow and service delivery.
- Oversaw front office operations, enhancing patient flow and streamlining appointment scheduling.
- Developed and implemented streamlined processes for patient check-in and data entry.
- Collaborated with clinical teams to enhance communication and improve patient care delivery.
- Trained and mentored junior staff on customer service best practices and office protocols.
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Managed inventory of office supplies, improving procurement processes for better cost management.
Admissions Coordinator
Prisma Health Richland
Columbia,SC
01.2023 - 11.2023
- Developed and maintained relationships with prospective students, guiding them through application procedures.
- Coordinated admissions processes to ensure timely patient enrollment and compliance with regulatory standards.
- Managed scheduling of admission interviews, optimizing time slots for both applicants and interviewers.
- Implemented improvements in data entry processes within admissions software to enhance efficiency and accuracy.
Appointment Scheduler
Prisma Health Richland
Columbia,SC
09.2022 - 01.2023
- Managed incoming calls and provided accurate information to patients regarding scheduling options.
- Scheduled and coordinated patient appointments using electronic health record systems.
- Collaborated with clinical staff to optimize appointment availability and reduce wait times.
- Implemented efficient scheduling practices that improved patient flow within the clinic.
Patient Transporter
Prisma Health Richland
Columbia,SC
02.2021 - 09.2022
- Coordinated with medical teams to ensure timely patient transfers during emergencies.
- Transported patients safely between departments using wheelchairs and stretchers.
- Assisted nursing staff in responding to patient transport requests efficiently.
- Maintained cleanliness and organization of transport equipment and vehicles.
Education
High School Diploma -
James Madison Highscool
Norcross, GA05-2019
Skills
- Appointment scheduling
- Front desk operations
- HIPAA compliance
- Medical terminology
- Co-payment collection
- Customer service
- System updating
- Money handling
- Multitasking and organization
- Problem-solving
- Conflict resolution
- Communication etiquette
Timeline
Patient Access Specialist
Prisma Health Richland
08.2025 - Current
Front Office Lead/Patient Care Coordinator
Arthritis Knee Pain Center
06.2024 - 06.2025
Admissions Coordinator
Prisma Health Richland
01.2023 - 11.2023
Appointment Scheduler
Prisma Health Richland
09.2022 - 01.2023
Patient Transporter
Prisma Health Richland
02.2021 - 09.2022
High School Diploma -
James Madison Highscool