Kelsey O'Neal
Timmonsville
Summary
Administrative Specialist with over 7 years of experience in optimizing operations and ensuring regulatory compliance. Skilled in process improvement and financial reporting, leveraging QuickBooks and Google Workspace for precise financial management and executive support. Dedicated to fostering team collaboration and achieving performance goals through effective communication and problem-solving.
Overview
13
13
years of professional experience
Work History
Director of Recruitment & Retention
Comfort Keepers
Florence
06.2025 - Current
- Developed and executed innovative recruitment strategies to attract high-quality candidates aligned with organizational goals.
- Analyzed recruitment metrics across five offices to identify trends, refine sourcing strategies, and optimize talent acquisition efforts.
- Streamlined hiring processes by implementing advanced applicant tracking systems, improving efficiency and candidate experience.
- Evaluated resumes and candidate surveys, conducted interviews, and managed full-cycle recruiting for internal office staff.
- Coordinated pre-employment background checks and drug screenings to ensure timely and compliant onboarding.
- Ensured compliance by auditing onboarding documentation for newly hired caregivers and office staff.
- Partnered closely with HR to maintain compliance related to annual training, incident management, and employee leaves of absence.
- Led comprehensive onboarding and training for new recruiters, ensuring mastery of recruiting tools, workflows, and best practices.
- Managed and supported a team of recruiters to successfully fill high-volume requisitions under tight deadlines.
- Organized career fairs and networking events to expand candidate pipelines and strengthen the employer brand.
- Investigated and resolved complex employee relations issues impacting management decisions and business operations.
Administrative Specialist
Kamco Enterprises LLC
Florence, SC
07.2018 - Current
- Manage phone intake and compliance records, ensuring seamless communication and data accuracy.
- Processing paperwork for New Hires
- Coordinate executive communication with managers and customers supporting decisions with precise documentation.
- Prepare insightful weekly reports for owner review, driving operational improvements.
- Daily invoicing and payment processing, maintaining accurate financial records.
- Reconcile accounts in QuickBooks online, ensuring financial accuracy and compliance.
- Develop tracking systems for critical data, enhancing regulatory compliance.
- Efficient communication with vendors , detailed records for vendors, overseeing and processing payments to vendors in a timely manner.
- Following up on the past due invoices to collect payment , meeting KPI goals for the total amount of open invoices.
Operations Support
Comfort Keepers
Florence, SC
10.2018 - 06.2025
- Facilitate seamless operations and client satisfaction, enhancing team efficiency.
- Maintain precise documentation and schedules, ensuring compliance and accuracy.
- Coordinate vendor interactions, manage payments, and reconcile accounts effectively.
- Prepare insightful weekly reports for owner review, driving operational improvements.
- Assisted with billing and invoicing operations to uphold financial integrity and accuracy.
- Quickbooks Reconciliation
- Supply ordering for all 5 offices
- On call scheduling coordinator after hours as scheduled
- Served as a liaison between the operations support team and other departments within the organization, fostering effective communication and collaboration.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
Certified Nursing Assistant
Embrace Hospice
Hartsville, SC
07.2013 - 07.2018
- Provided personal care and ADL support, enhancing patient comfort and satisfaction.
- Collaborated with nurses for comprehensive care, ensuring precise documentation.
- Contributed to office operations, maintaining efficiency
Education
Diploma -
Hartsville High School
Hartsville, SC06.2013
Skills
- Process Improvement
- Time Management
- Customer Service
- Financial Reporting
- Team Collaboration
- Data Analysis
- Problem Solving
- Detailed Oriented
- Quickbooks
- Google Workspace
- Accounts Receivable
- Accounts Payable
- Recruitment metrics analysis
- Employee retention strategies
- Recruiter training and development
- Onboarding, training, and development
LANGUAGES
English.
Timeline
Director of Recruitment & Retention
Comfort Keepers
06.2025 - Current
Operations Support
Comfort Keepers
10.2018 - 06.2025
Administrative Specialist
Kamco Enterprises LLC
07.2018 - Current
Certified Nursing Assistant
Embrace Hospice
07.2013 - 07.2018
Diploma -
Hartsville High School