Kelsey Westmoreland
Greer
Summary
Dynamic leader with a proven track record at QuikTrip, enhancing team productivity and customer satisfaction. Expert in HIPAA compliance and financial operations management, I've spearheaded initiatives that significantly reduced no-show rates and financial discrepancies. Skilled in team leadership and verbal communication, an approach that has consistently fostered positive client relationships and operational excellence.
Overview
12
12
years of professional experience
Work History
Provider Support Specialist
Brio Primary Care
Greenville, SC
01.2025 - Current
- Collaborated with clinical support team and providers to enhance efficiency and consistency in patient communication and care.
- Engaged with providers to analyze document patterns, aiming to improve patient experience and streamline workflows for both providers and PSS team members.
- Will work through TE's/prior authorizations and documents efficiently to answer a high number of questions and concerns daily, while maintaining the Brio Way.
- Provides excellent customer service to patients and team members while following Brio protocols.
- Call patients to communicate provider delegated information in a timely manner, as well as handling medication refill requests following the medication refill protocol.
- Thoroughly review charts for information needed for patient communication.
- Takes ownership of ensuring the "Brio Way" is experienced by Brio patients, families, and internal team members. Promotes an authentic, transparent work environment within the clinical areas.
- Helps carry out team short-term and long-term goals for the Clinical Support Team.
- Work through patient documents and respond appropriately.
- Perform additional tasks assigned by the manager.
Patient Service Representative
Bon Secours Occupational Health
Greenville, SC
01.2024 - 01.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Coordinated referrals efficiently between providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Store Manager
Quiktrip
Greenville, SC
01.2022 - 11.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
QuikTrip
Greenville, SC
08.2019 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Trainer
QuikTrip
Greenville, SC
06.2015 - 08.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
Account Representative
RealPage
Greenville, SC
11.2014 - 05.2015
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Negotiated contracts and agreements with clients to achieve favorable terms.
- Kept detailed records of customer interactions for optimal traceability.
Education
Certificate - Medical Assistant
Penn Foster
08-2025
Patient Care Technician -
Greenville Technical College
South Carolina2015
Certified Nursing Assistant -
Greenville Technical College
South Carolina2015
High School Diploma -
Blue Ridge High School
South Carolina06-2014
Skills
- Team Leadership
- Hiring and Training
- Payroll Administration and Timekeeping
- Leading Staff Meetings
- Operations Oversight
- Database Management
- Financial Operations Management
- Security System Monitoring
- Verbal and Written Communication
- Customer Service
- Time Management
- Team Leadership
- Remote support
Timeline
Provider Support Specialist
Brio Primary Care
01.2025 - Current
Patient Service Representative
Bon Secours Occupational Health
01.2024 - 01.2025
Store Manager
Quiktrip
01.2022 - 11.2023
Assistant Manager
QuikTrip
08.2019 - 01.2022
Trainer
QuikTrip
06.2015 - 08.2019
Account Representative
RealPage
11.2014 - 05.2015
Patient Care Technician -
Greenville Technical College
Certified Nursing Assistant -
Greenville Technical College
High School Diploma -
Blue Ridge High School
Certificate - Medical Assistant
Penn Foster
Personal Information
Kwestmoreland@BrioPrimaryCare.com
525 Hill Park Lane Greer, SC 29651