Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kelsey Williamson

Florence

Summary

Dedicated and results-oriented Regional Training Partner at Outback Steakhouse with over a decade of progressive leadership in restaurant operations. Passionate about team development, guest satisfaction, and driving consistent performance through strategic training and operational excellence. Recognized for elevating standards, building culture, and mentoring talent in fast-paced, high-volume environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Regional Training Partner

Outback Steakhouse
03.2025 - Current
  • Lead training and development strategies across multiple restaurant locations to ensure brand consistency and operational excellence.
  • Coach and mentor managers and team members in guest service, systems execution, and leadership readiness.
  • Partner with market leadership to assess talent, build succession pipelines, and drive team engagement.
  • Implement and monitor training plans for new openings, management transitions, and system rollouts.
  • Ensure all training meets Outback standards and supports the company’s culture and goals.

Regional Opening Coordinator / Training Manager Market Lead

Outback Steakhouse
Florence
08.2023 - 03.2025
  • Coordinated all Front of House activities for new store openings across the region.
  • Developed staffing and training plans for FOH setup, including layouts, service expectations, and compliance standards.
  • Delivered pre-opening training programs and provided on-site support to ensure service excellence.
  • Acted as liaison between corporate and local leadership teams to ensure alignment and address operational needs.
  • Documented SOPs, training outcomes, and feedback for continuous improvement.

Restaurant Manager

Outback Steakhouse
Florence
08.2013 - 08.2023
  • Oversaw daily operations, leading BOH teams and ensuring quality standards across food, safety, and service.
  • Recruited, developed, and retained team members and rising leaders.
  • Developed in-house training programs that enhanced knowledge and guest satisfaction.
  • Forecasted labor and inventory needs, controlling costs while optimizing team performance.
  • Maintained operational excellence during shifts, openings, and closings.

Education

Bachelor of Science - Psychology

Francis Marion University
12.2015

Skills

  • Team Leadership & Development
  • Multi-Unit Training & Oversight
  • Restaurant Operations
  • Talent Assessment & Succession Planning
  • Customer Service Excellence
  • Conflict Resolution
  • Organizational Planning
  • Project & Time Management

Certification

  • ServSafe Certified
  • First Aid/CPR

Languages

American Sign Language
Professional

Timeline

Regional Training Partner

Outback Steakhouse
03.2025 - Current

Regional Opening Coordinator / Training Manager Market Lead

Outback Steakhouse
08.2023 - 03.2025

Restaurant Manager

Outback Steakhouse
08.2013 - 08.2023

Bachelor of Science - Psychology

Francis Marion University

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Kelsey Williamson