Kelsie Mays
Bluffton
Summary
Entry-level Client Support / Help Desk professional with an Associate’s Degree in Cybersecurity from Southern New Hampshire University. Trained through hands-on coursework and labs in troubleshooting operating systems, networking fundamentals, access control, and incident documentation. Strong communicator with a customer focused mindset, eager to support users and deliver timely, accurate technical assistance.
Overview
13
13
years of professional experience
Work History
Dental Assistant
Heartland Dental
Bluffton, SC
10.2024 - Current
- Educated patients on oral hygiene practices and post-treatment care.
- Assisted in preparing treatment rooms for patient procedures.
- Managed patient records using digital charting systems for accuracy.
- Scheduled appointments, ensuring efficient patient flow and minimal wait times.
- Communicated effectively with team members to enhance workflow efficiency.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Front Desk Receptionist
Modish Nails & Spa
Pooler, GA
01.2022 - 09.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated appointment scheduling and customer service inquiries to enhance client satisfaction.
- Maintained accurate records of services and transactions using salon management software.
- Assisted with inventory management, tracking product availability and restocking supplies as needed.
Dental Assistant
Sea Smiles Pediatric Dentistry
Bluffton, SC
04.2021 - 01.2022
- Sterilized instruments and maintained compliance with health regulations.
- Supported dentists during procedures by providing necessary tools and materials.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Dental Assistant
Aspen Dental
Bluffton, SC
01.2019 - 02.2021
- Adapted quickly to new dental technologies and office protocols for improved service delivery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
Nail Technician
Creative Nails Spa
Savannah, GA
05.2013 - 05.2018
- Provided exceptional nail care services, ensuring client satisfaction and retention.
- Established strong client relationships through exceptional customer service and communication skills.
- Communicated effectively with management concerning important customer issues.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH08-2026
Associate of Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH12-2025
Skills
- Technical troubleshooting and problem resolution
- Ticket documentation, prioritization, and escalation
- User account setup and access management
- Clear communication with non-technical users
- Remote support fundamentals
Help Desk & Client Support
- Windows and Linux operating system fundamentals
- Networking basics: TCP/IP, DNS, DHCP, IP addressing
- Authentication, authorization, and least-privilege access
- Security awareness and incident reporting
- Basic system configuration and monitoring
IT & Cybersecurity Foundations
Timeline
Dental Assistant
Heartland Dental
10.2024 - Current
Front Desk Receptionist
Modish Nails & Spa
01.2022 - 09.2024
Dental Assistant
Sea Smiles Pediatric Dentistry
04.2021 - 01.2022
Dental Assistant
Aspen Dental
01.2019 - 02.2021
Nail Technician
Creative Nails Spa
05.2013 - 05.2018
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Associate of Science - Cybersecurity
Southern New Hampshire University