Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Kelvin Williams
Myrtle Beach
Work Preference
Summary
Results-driven Customer Service Supervisor with expertise in customer relationship management and issue resolution. Enhances service quality through effective communication, staff coaching, and enforcement of service standards, fostering customer satisfaction and loyalty. Streamlines operations by refining procedures and coordinating workloads to boost productivity and reduce response times, while effectively balancing customer needs with company objectives.
Overview
7
7
years of professional experience
Work History
Customer Service Lead
Vitamin Shoppe
Myrtle Beach
08.2025 - Current
- Resolved customer inquiries and complaints with professionalism and empathy.
- Trained staff on product knowledge and communication techniques to enhance customer interactions.
- Oversaw daily operations to ensure smooth store workflow and adherence to processes.
- Collaborated with management to implement new service standards and procedures.
- Monitored team performance and delivered feedback to support individual and team development.
- Resolved escalated issues from team members or customers in an efficient manner.
- Coordinated inventory management to support customer demand and product availability.
Auction Associate
CarMax
Laurel
12.2024 - 06.2025
- Guided customers through vehicle selection and financing options to enhance purchasing experience.
- Addressed customer inquiries and complaints to ensure satisfaction and foster trust.
- Cultivated customer relationships through attentive and friendly service.
- Conducted thorough inspections of vehicles to ensure quality standards.
- Collaborated with team members to streamline inventory management processes.
- Participated in team meetings to discuss sales strategies and improve performance.
Customer Service Supervisor
Wawa
Hanover
09.2019 - 06.2025
- Supervised daily operations, enhancing customer service standards and satisfaction.
- Trained and mentored new team members, improving adherence to service protocols and team performance.
- Resolved escalated customer disputes promptly, preserving positive customer relationships.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful a positive and successful work environment.
- Answered phone calls and responded to questions and concerns.
- Managed inventory levels to maintain product availability for customers.
Assistant Catering Director
Iron Rooster
College Park
12.2023 - 08.2024
- Coordinated catering events to ensure seamless execution and maximize client satisfaction.
- Trained and supervised catering staff to improve service quality and team efficiency.
- Scheduled staff shifts, optimizing workforce efficiency during peak service times.
- Managed inventory, maintaining stock levels for catering supplies and ingredients.
- Implemented food safety protocols, ensuring compliance with health regulations.
- Assisted in budgeting for events to align costs with client expectations and enhance financial planning.
- Resolved customer complaints professionally in a timely manner.
Education
Associate of Arts - Culinary Arts
Anne Arundel Community College
Arnold, MD05-2021
Skills
- Customer relationship management
- Escalated issue resolution management
- Service procedure optimization
- Inventory control
- Process enhancement
- Service quality
- Issue resolution strategies
- Staff training and development
- Effective communication skills
- Relationship building strategies
- Conflict resolution
- Problem-solving techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Lead
Vitamin Shoppe
08.2025 - Current
Auction Associate
CarMax
12.2024 - 06.2025
Assistant Catering Director
Iron Rooster
12.2023 - 08.2024
Customer Service Supervisor
Wawa
09.2019 - 06.2025
Associate of Arts - Culinary Arts
Anne Arundel Community College