Kendall Baker
Charleston,SC
Summary
Professional hospitality leader prepared for managing front-of-house operations. Knowledgeable and experienced in business operations, sales, human resources and customer service. Expertise in optimizing guest experiences and operational efficiency. Collaborative team player with focus on achieving results and adapting to changing needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front of House Manager
Red Oak Cafe
Houston, Texas
07.2023 - 05.2025
- Managed front of house processes. Responsible for operating at maximum efficiency to ensure goal achievement of sales, world class guest service, food quality, employee retention and cleanliness.
- Created and posted weekly scheduling of 16-18 employees
- Delegated daily server tasks and sections
- Responsible for recruitment, selection, onboarding and training of new personnel
- Ensured optimal dining room environment by selecting music, setting up tablets and conducting inspections in all areas of restaurant before opening and after closing to maintain sanitation standards
- Used multiple computer software to monitor and manage inventory, employee records, invoices and perform other record keeping tasks
- Accountable for financial performance of restaurant including sales, expense control and profitability
- Oversaw handling and process of $2,000 - $8,000 of transactions per day including credit, debit and cash payments
- Maintained cash bag of $2,000 weekly and closed host cash register
- Maintained high standards of quality control by daily adherence to health safety code compliance including employee food handling and equipment sanitation
- Collaborated with owner, executive Chef and other managers in finalizing menu items
- Corresponded and coordinated with vendors to order inventory, maintain equipment and repair facility systems (Katz Coffee, POS Toast, Webstraurant, Xfinity/Comcast)
- Collaborated with our social media liaison to devise and implement digital marketing strategies with vendors such as Alvin Sun News Paper and other social media platforms
- Engaged with patrons to ensure quality dining experience and resolved any concerns involving food or service
Server and Trainer
Red Oak Cafe
05.2020 - 07.2023
- Adhered to food handing safety procedures
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Processed 50+ credit, debit and cash payments accurately with POS system daily
- Trained new servers and hosts on restaurant policies and operations
- Continuously collaborated with team members and individually to facilitate efficient workflow for our department's operations
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated efficient multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Outfitter Associate
Cabela’s
Houston, Texas
09.2018 - 07.2020
- Supported visual merchandising efforts by dressing mannequins, arranging window displays, and following company guidelines for product presentation.
- Processed customer transactions efficiently, handling cash and credit card payments accurately and securely
- Assisted with seasonal markdowns and promotions, ensuring accurate pricing adjustments were made throughout store
- Handled incoming shipments of merchandise by unpacking boxes, verifying contents against invoices, and organizing items on sales floor or in storage areas as necessary
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
Customer Service Representative
Hospitality Industry
Houston, Texas
05.2014 - 2020
- Worked in customer service positions such as host, server and trainer in local restaurants
Education
B.A. - Humanities
University of Houston Clear Lake
Houston, TX05.2022
Skills
- Professional writing
- Negotiation/Deescalation
- Conflict Resolution with clients, employees and coworkers
- Microsoft and Google suites
- Team building and recognition
- Project coordination
- Financial reporting
- POS system operations
- Assignment delegation
Accomplishments
- Recieved Grade A from Health Department 2023/2024
- Voted Best Restaurant and Best Breakfast 2023/2024
Certification
- Certified Food and Beverage Manager, 360 Serving - Expires 02/30
Timeline
Front of House Manager
Red Oak Cafe
07.2023 - 05.2025
Server and Trainer
Red Oak Cafe
05.2020 - 07.2023
Outfitter Associate
Cabela’s
09.2018 - 07.2020
Customer Service Representative
Hospitality Industry
05.2014 - 2020
B.A. - Humanities
University of Houston Clear Lake
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