Kendall Benton
North Charleston
Summary
Dynamic Assistant Store Manager with a proven track record at Seven Eleven, excelling in customer service and team leadership. Enhanced operational efficiency through strategic inventory control and staff training, resulting in improved customer satisfaction. Skilled in problem-solving and adept at fostering a collaborative team environment to drive sales growth.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Seven Eleven
11.2022 - Current
- Analyzed sales data to identify trends and inform strategic decision-making.
- Enhanced customer service standards, resolving issues promptly to maintain satisfaction.
- Coordinated staff schedules to align with operational demands and peak hours.
- Developed training materials for new hires, improving onboarding efficiency and effectiveness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Reduced operational risks while organizing data to forecast performance trends.
Assistant Store Manager
Circle K
06.2010 - 09.2022
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Implemented promotional strategies to enhance customer engagement and drive sales.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Assitant Manager
McDonalds
01.2007 - 08.2010
- Supervised daily operations, ensuring compliance with company standards and policies.
- Trained and mentored new team members on service protocols and operational efficiency.
- Implemented process improvements to enhance workflow and customer satisfaction.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Collaborated with management on initiatives to drive sales growth and improve service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented staff training programs to elevate service standards and knowledge.
Education
High School Diploma -
James Island High School
James IslandSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Store organization
- Team building and leadership
- Staff supervision
- Records management
- Shift scheduling
- Microsoft Office Suite
Certification
Sliver Certification in work keys and serve safe.
Timeline
Assistant Store Manager
Seven Eleven
11.2022 - Current
Assistant Store Manager
Circle K
06.2010 - 09.2022
Assitant Manager
McDonalds
01.2007 - 08.2010
High School Diploma -
James Island High School