Kendra Boyd
North Charleston,SC
Summary
Seeking a challenging and rewarding full-time/part-time position as a Move-in Coordinator with a reputable company dedicated to excellence and offering opportunities for professional advancement.
Overview
6
6
years of professional experience
Work History
Collections Specialist
Maymont Homes
09.2022 - Current
- Effectively managed rent collection procedures through both inbound and outbound calls, ensuring timely payments
- Demonstrated expertise in resolving disputes related to security deposits, fostering positive tenant relationships.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Cashier
Sodexo
05.2021 - 03.2023
- Provided exceptional customer service to members of the North Charleston Air Force Base community, demonstrating proficiency in processing transactions and accurately scanning ESM cards for purchases
- Managed cash, debit, and credit transactions with precision while ensuring efficient restocking for early morning shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Retention Agent
Comcast
06.2021 - 09.2022
- Transitioned from a Customer Service Representative role to Retention Agent, showcasing proficiency in retaining customers by articulating value proposition of Comcast services
- Utilized strategic pricing comparisons with competitors to highlight company advantages and enhance customer loyalty.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Customer Service Representative
Comcast
04.2018 - 06.2021
- Assisted customers with mobile billing, upgrades, and troubleshooting device issues, consistently delivering high-quality service experiences
- Demonstrated strong communication skills and technical expertise in resolving customer inquiries promptly and effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Security Guard
Sunstates Security
- Maintained a vigilant and secure environment, ensuring the safety of personnel and property within designated areas
- Demonstrated professionalism and integrity in enforcing security protocols and responding to incidents with efficiency and composure.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Education
High School Diploma -
Kingstree Senior High School
Kingstree, SC05.2005
Skills
- Credit and collections
- Teamwork orientation
- Credit Reporting Familiarity
- Account Review
- Collections
- Active listening abilities
- Proficiency in [Software]
- Relationship Building
- Data Entry Efficiency
Timeline
Collections Specialist
Maymont Homes
09.2022 - Current
Retention Agent
Comcast
06.2021 - 09.2022
Cashier
Sodexo
05.2021 - 03.2023
Customer Service Representative
Comcast
04.2018 - 06.2021
Security Guard
Sunstates Security
High School Diploma -
Kingstree Senior High School
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