Kendra Byers

Managed high-volume mortgage accounts, providing borrower guidance on payment arrangements, reinstatements and payoff calculations in accordance with investor and servicing guidelines.

Evaluate borrowers financial situations to determine eligibility for loss mitigation options, including loan modifications, forbearance, deferments and repayment plans.

Collector, review and validate financial documentation to support mortgage assistance decisions and foreclosure prevention efforts.

Communicate claims check status and insurance documentation requirements , ensuring proper application of funds and account accuracy.

Managed end-to-end closing for 200 loans a month, ensuring TRID compliance, CD accuracy and on-time funding while maintaining 99% quality scores.

Calculated and verified fees, escrow and funding figures to ensure accurate settlement statements.

Reviewed and reconciled Closing Disclosures against loan Estimates to ensure accuracy prior to borrower execution.

Prepared and reviewed final closing documents for conventional, FHA, VA, FHLMC and Jumbo loans.

Coordinated closely with loan officers, processors, underwriters and title companies to resolve conditions and prevent closing delays.

Processed high-volume conventional, FHA, VA and Jumbo mortgage loans from application through closing.

Reviewed and verified borrower documentation including income, assets, credit, employment and disclosures.

Communicated proactively with borrowers to request documentation and provide status updates.

Ordered and tracked appraisals, title, and insurance and verifications.

Ensured all loans met investors guidelines and requirements and regularly compliance (TRID, RESPA, ECOA)