Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kendra Smith

Greenville

Summary

Dynamic Customer Service Specialist with proven success at CEF Solutions Inc, enhancing customer satisfaction through effective problem-solving and communication. Skilled in customer relationship management and team collaboration, I consistently deliver tailored solutions and foster positive client interactions, driving service excellence and operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

CEF Solutions Inc
Greenville
09.2020 - Current
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Updated databases with new and modified customer data.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Developed strategies for improving customer service processes based on feedback from customers and team members.

Front Desk Medical Receptionist

Coastal Rehabilitation, Inc
Elizabeth City
01.2017 - 04.2017
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Informed patients of financial responsibilities prior to rendering services.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
  • Provided customer service to patients including answering questions about treatments or services offered by the practice.

Front Desk Clerk

Air Tight Storage, Inc
Elizabeth City
10.2014 - 11.2015
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Assisted in the management of the company's social media accounts.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Handled incoming and outgoing mail and packages.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Provided administrative support including photocopying, faxing, and filing.

Education

MBA - Business Administration

Louisiana State University Shreveport
Shreveport, LA
05-2025

Bachelor of Science - Business Administration And Management

Elizabeth City State University
Elizabeth City, NC
05-2010

Skills

  • Customer relationship management
  • Effective communication
  • Team collaboration
  • Problem solving
  • Retail sales customer service
  • Analytical skills
  • Assertiveness
  • Opening and closing accounts
  • Call center experience
  • Time management abilities
  • Inbound and outbound calling
  • Self motivation
  • Punctuality and reliability
  • Multi-task management
  • Verbal and written communication
  • Call escalation

Certification

  • Certified Lean Practitioner
  • Certified Six Sigma Green Belt

Timeline

Customer Service Specialist

CEF Solutions Inc
09.2020 - Current

Front Desk Medical Receptionist

Coastal Rehabilitation, Inc
01.2017 - 04.2017

Front Desk Clerk

Air Tight Storage, Inc
10.2014 - 11.2015

MBA - Business Administration

Louisiana State University Shreveport

Bachelor of Science - Business Administration And Management

Elizabeth City State University

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Kendra Smith