Kendra Smith
Greenville
Summary
Dynamic Customer Service Specialist with proven success at CEF Solutions Inc, enhancing customer satisfaction through effective problem-solving and communication. Skilled in customer relationship management and team collaboration, I consistently deliver tailored solutions and foster positive client interactions, driving service excellence and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
CEF Solutions Inc
Greenville
2020.09 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular follow-up calls with customers after resolving their issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
Front Desk Medical Receptionist
Coastal Rehabilitation, Inc
Elizabeth City
2017.01 - 2017.04
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Informed patients of financial responsibilities prior to rendering services.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
Front Desk Clerk
Air Tight Storage, Inc
Elizabeth City
2014.10 - 2015.11
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Assisted in the management of the company's social media accounts.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted customers, answered general questions and directed to appropriate locations.
- Handled incoming and outgoing mail and packages.
- Input customer data into reservation systems and updated to reflect room changes.
- Provided administrative support including photocopying, faxing, and filing.
Education
MBA - Business Administration
Louisiana State University Shreveport
Shreveport, LA2025-05
Bachelor of Science - Business Administration And Management
Elizabeth City State University
Elizabeth City, NC2010-05
Skills
- Customer relationship management
- Effective communication
- Team collaboration
- Problem solving
- Retail sales customer service
- Analytical skills
- Assertiveness
- Opening and closing accounts
- Call center experience
- Time management abilities
- Inbound and outbound calling
- Self motivation
- Punctuality and reliability
- Multi-task management
- Verbal and written communication
- Call escalation
Certification
- Certified Lean Practitioner
- Certified Six Sigma Green Belt
Timeline
Customer Service Specialist
CEF Solutions Inc
2020.09 - Current
Front Desk Medical Receptionist
Coastal Rehabilitation, Inc
2017.01 - 2017.04
Front Desk Clerk
Air Tight Storage, Inc
2014.10 - 2015.11
MBA - Business Administration
Louisiana State University Shreveport
Bachelor of Science - Business Administration And Management
Elizabeth City State University