Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kendra Smith

Greenville

Summary

Customer Service Specialist with proven success at CEF Solutions Inc, enhancing customer satisfaction through effective problem-solving and communication. Skilled in customer relationship management and team collaboration, I consistently deliver tailored solutions and foster positive client interactions, excellence, and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Tier II Customer Support Specialist

CEF Solutions, Inc.
01.2020 - Current
  • Act as final point of contact for escalated and executive-level customer complaints, providing personalized support and tailored resolutions to restore customer confidence.
  • Manage high-complexity cases forwarded to the Office of the President, involving cross-functional coordination with Legal, Service, Engineering, and Executive Relations teams.
  • Perform root cause analysis on recurring customer issues and implement resolution strategies aligned with Samsung's policies and brand reputation.
  • Draft formal responses for executive outreach and legal inquiries, ensuring responses are empathetic, legally sound, and brand-aligned.

Volunteer Assistant-High School Data Manager

Pasquotank County High School
01.2018 - 01.2020
  • Assisted the Data Manager with organizing and maintaining accurate student records, including attendance, grades, schedules, and demographic information.
  • Helped prepare reports for school administrators, counselors, and state education departments by compiling and validating student performance data.
  • Cross-checked student transcripts and academic histories for accuracy and assisted with corrections and updates as needed.
  • Provided clerical support, including filing documents, scanning records, and handling confidential materials with discretion and professionalism.

Education

Master of Business Administration - Project Management

Louisiana State University Shreveport
03-2025

Bachelor of Business Management -

Elizabeth City State University
05-2010

Skills

  • Project Management
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking

Certification

  • Six Sigma Green Belt
  • Lean Practitioner

Timeline

Tier II Customer Support Specialist

CEF Solutions, Inc.
01.2020 - Current

Volunteer Assistant-High School Data Manager

Pasquotank County High School
01.2018 - 01.2020

Master of Business Administration - Project Management

Louisiana State University Shreveport

Bachelor of Business Management -

Elizabeth City State University

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