Kennedy Goettsch
Charleston
Summary
Dynamic and organized professional with a positive attitude, experienced at Comfy Kitty Cat Boarding. Proven ability in customer service and teamwork, enhancing client satisfaction through effective communication and efficient appointment management. Skilled in animal care and grooming, consistently delivering high-quality services that promote pet well-being and foster strong client relationships.
Overview
6
6
years of professional experience
Work History
Volunteer
Stella’s Southern Angels
Charleston, SC
01.2024 - Current
- Assisted in trapping and releasing stray cats for medical care. Administered vaccinations and spaying/neutering procedures to promote healthy lifestyles.
- Fostering animals along with raising wildlife and releasing them back into the environment.
- Oversaw medication administration for wildlife, livestock, cats, and dogs.
- Assisted various rescue and foster organizations with operational tasks. Supported initiatives to improve animal welfare and adoption rates. Collaborated with teams to coordinate rescue efforts effectively.
- Facilitated supply distribution to organizations responding to natural disasters.
- Oversaw animal care and cleanliness protocols to ensure optimal health and well-being.
- Cultivated collaborative relationships to strengthen team dynamics.
Receptionist
Comfy Kitty Cat Boarding
Charleston, SC
05.2020 - 05.2026
- Greeted and assisted clients, ensuring a welcoming atmosphere for pets and owners.
- Managed appointment scheduling, optimizing daily operations and client flow.
- Maintained accurate records of pet care services and client information.
- Responded to inquiries via phone and email, providing information on services offered.
- Processed payments and managed cash register transactions efficiently.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Kept the building, feeding station, kennels, bathrooms, and backroom clean and organized.
- Interacted with cats for enrichment time.
Groomer's Assistant
The Southern Cat Spa
Charleston, SC
05.2020 - 05.2026
- Assisted in grooming procedures, ensuring pets' comfort and safety during sessions.
- Maintained cleanliness of grooming tools and workstations to uphold sanitation standards.
- Provided support in bathing, drying, and brushing cats to enhance overall appearance.
- Collaborated with groomers to identify individual pet needs and preferences for services.
- Managed appointment scheduling and customer inquiries to improve service efficiency.
- Engaged with pet owners to communicate care instructions and grooming outcomes effectively.
- Observed pets during grooming for signs of discomfort, reporting issues promptly to groomers.
- Participated in training sessions to learn best practices for cat handling and grooming techniques.
- Proactively identified potential areas for improvement within salon operations, offering suggestions and contributing to overall growth and success.
- Increased repeat business by consistently delivering high-quality services that met or exceeded client expectations.
- Boosted overall salon efficiency by taking initiative in restocking supplies and maintaining inventory levels as needed without supervision.
- Conveyed a professional and welcoming demeanor, helping clients feel at ease when entrusting their beloved pets to our care.
- Reduced risk of injury or accidents by strictly adhering to established safety protocols in every aspect of the grooming process.
- Improved pet hygiene by providing thorough bathing and grooming services for various breeds.
- Collaborated closely with senior groomers to learn advanced techniques, continuously improving personal skills and expertise.
- Contributed to timely service delivery by managing appointment schedules and promptly preparing pets for grooming sessions.
- Promoted a positive atmosphere within the workplace through teamwork, effective communication, and dedication to service excellence.
- Built strong relationships with clients through excellent communication skills, keeping them informed about their pets'' progress during appointments.
Restaurant Busser
Agaves Cantina
Charleston, SC
01.2022 - 04.2026
- Assisted servers by clearing and resetting tables efficiently.
- Maintained cleanliness of dining area to enhance guest experience.
- Delivered utensils, napkins, and condiments to tables promptly.
- Supported kitchen staff by delivering food orders in a timely manner.
- Communicated with team members to coordinate service flow effectively.
- Adapted quickly to changing priorities during peak service hours.
- Ensured compliance with health and safety regulations consistently.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Worked well in diverse team settings by partnering with others to complete tasks.
Education
High School Diploma -
Philip Simmons High School
Charleston, SC05.2022
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Leadership qualities
- Time management
- Customer service
- Answering phones
Timeline
Volunteer
Stella’s Southern Angels
01.2024 - Current
Restaurant Busser
Agaves Cantina
01.2022 - 04.2026
Receptionist
Comfy Kitty Cat Boarding
05.2020 - 05.2026
Groomer's Assistant
The Southern Cat Spa
05.2020 - 05.2026
High School Diploma -
Philip Simmons High School