Open To Work
Kenneth Maroney
Anderson
Summary
Ambitious Executive successful at setting policies, improving performance, and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.
Overview
36
36
years of professional experience
1995
1995
years of post-secondary education
1
1
Certification
Work History
Executive Postmaster
United States Postal Service, USPS
San Antonio
11.2024 - Current
- Led team meetings to align on operational goals and strategies.
- Developed and implemented process improvements for enhanced efficiency.
- Collaborated with cross-functional teams to streamline workflows and communication.
- Overseeing operations for the nations 7th largest city with 1,753 employee's and an annual budget of 169 million dollars
- Managed project timelines and deliverables for successful completion.
- Trained new staff on policies, procedures, and best practices.
- Facilitated problem-solving sessions to address operational challenges effectively.
- Developed and implemented strategies to increase executive efficiency.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
Executive Postmaster
United States Postal Service, USPS
Jacksonville
05.2024 - 11.2024
- Coordinated mail processing operations to ensure timely delivery of services.
- Implemented best practices for customer service in postal transactions.
- Managed inventory of mailing supplies and equipment for operational efficiency.
- Collaborated with teams to streamline workflow and reduce processing time.
- Recruited and hired personnel to add talent to team.
- Supervised and coordinated postal facility's operational, management, and supportive services.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Implemented measures to reduce operational costs while maintaining quality standards.
- Developed strategies to improve efficiency within the post office's operations.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Communicated postal laws and regulations.
- Maintained financial records, including budgets, expenditures, and income.
- Facilitated communication between management and postal workers on policies.
- Implemented safety procedures to promote a secure work environment.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented successful business strategies to increase revenue and target new markets.
Postmaster
United States Postal Service, USPS
Columbia
03.2023 - 05.2024
- Supervised daily operations and ensured efficient mail processing workflows.
- Trained and mentored staff on postal policies and procedures.
- Managed inventory of postal supplies and equipment for optimal use.
- Oversaw customer service interactions to resolve inquiries and issues.
- Implemented safety protocols to maintain a secure work environment.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
Manager of Operations Integrations SC District
United States Postal Service, USPS
Columbia
05.2020 - 03.2023
- Oversaw staff training programs to enhance team performance and productivity.
- Developed operational procedures to streamline workflow and improve service quality.
- Coordinated resources to meet changing demands in mail volume and service needs.
- Analyzed performance data to identify areas for process improvements and efficiency.
- Led cross-functional teams in initiatives aimed at enhancing customer satisfaction levels.
- Communicated policies and updates effectively to staff for consistent operational alignment.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
Manager Post Office Operations Upstate
United States Postal Service, USPS
Greenville
08.2017 - 05.2020
- Managed daily operations to ensure timely mail delivery and service quality.
- Oversaw staff training programs to enhance employee performance and teamwork.
- Implemented process improvements to streamline workflow efficiency and accuracy.
- Maintained compliance with safety regulations and operational protocols consistently.
- Facilitated communication between departments to improve service delivery effectiveness.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Analyzed operational data to identify trends and propose actionable solutions.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Postmaster
United States Postal Service, USPS
Greenville
08.2011 - 08.2017
- Supervised daily operations and ensured efficient mail processing workflows.
- Trained and mentored staff on postal policies and procedures.
- Managed inventory of postal supplies and equipment for optimal use.
- Coordinated with local businesses for mail delivery services and needs.
- Assisted in planning community outreach programs to promote postal services.
- Maintained financial records, including budgets, expenditures, and income.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Balanced cash drawers at the end of each shift.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Developed strategies to improve efficiency within the post office's operations.
- Monitored security cameras to ensure safe working environment for staff members.
- Created promotional campaigns to increase awareness of postal services available in the area.
- Implemented measures to reduce operational costs while maintaining quality standards.
Postmaster
United States Postal Service, USPS
Anderson
08.2002 - 08.2011
- Supervised daily operations and ensured efficient mail processing workflows.
- Trained and mentored staff on postal policies and procedures.
- Managed inventory of postal supplies and equipment for optimal use.
- Oversaw customer service interactions to resolve inquiries and issues.
- Implemented safety protocols to maintain a secure work environment.
- Performed daily opening and closing procedures of the post office.
- Maintained financial records, including budgets, expenditures, and income.
- Prepared reports on operational activities for upper management review.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Recruited and hired personnel to add talent to team.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Developed strategies to improve efficiency within the post office's operations.
Customer Service Manager
United States Postal Service, USPS
Anderson
06.2000 - 08.2002
- Developed training materials for new employees and conducted onboarding sessions.
- Implemented customer feedback systems to enhance service delivery and satisfaction.
- Fostered a positive team environment through regular coaching and performance reviews.
- Oversaw scheduling and staffing to maintain adequate coverage during peak hours.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Mail Carrier
United States Postal Service, USPS
Anderson
06.1996 - 08.2002
- Delivered mail and packages efficiently to designated routes.
- Sorted and organized mail based on delivery schedules.
- Operated postal vehicles in compliance with safety regulations.
- Maintained accurate records of deliveries and pickups.
- Collaborated with team members to ensure timely service.
Security Officer
AnMed Health
Anderson
11.1995 - 06.1996
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular inspections of buildings and grounds for potential hazards.
- Responded promptly to alarms and incidents, coordinating with emergency services.
Helicopter Rescue Swimmer
United States Navy, USN
San Diego
11.1989 - 11.1995
- Conducted rescue missions in challenging maritime environments under high-pressure conditions.
- Operated advanced rescue equipment and tools during search and recovery operations.
- Collaborated with flight crews to execute safe helicopter landings and takeoffs.
- Trained junior swimmers on lifesaving techniques and operational protocols.
- Maintained physical fitness standards through rigorous training and conditioning programs.
- Coordinated with local emergency services during search and rescue missions.
- Conducted rescue missions in all types of weather conditions, day or night.
- Provided medical attention to victims while en route to hospital or other medical facilities.
Education
Master of Science - Cyber Security
Pennsylvania State University
University Park, PA 12.2022 - 12.2025
Bachelor of Science - Computer And Information Systems
Anderson University
Anderson, SC 06.1993 - 12.1996
Crescent High School
Iva, SCSkills
- Contract negotiations
- Risk assessment
- Network security
- Data analysis
- Process improvement
- Team leadership
- Project management
- Negotiations expert
- Executive support
Accomplishments
- Vice Presidents Award three times Postal Service
- Executive Award Postal Service
- Best in class National Executive Award Postal Service
- Navy Achievement Medal
Certification
- Lean Six Sigma Green Belt Certification
- Advanced Leadership Graduate
- Manager Leadership Graduate
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkGig WorkFull TimeLocation Preference
RemoteHybridSalary Range
$100000/yr - $200000/yrTimeline
Executive Postmaster
United States Postal Service, USPS
11.2024 - Current
Executive Postmaster
United States Postal Service, USPS
05.2024 - 11.2024
Postmaster
United States Postal Service, USPS
03.2023 - 05.2024
Master of Science - Cyber Security
Pennsylvania State University
12.2022 - 12.2025
Manager of Operations Integrations SC District
United States Postal Service, USPS
05.2020 - 03.2023
Manager Post Office Operations Upstate
United States Postal Service, USPS
08.2017 - 05.2020
Postmaster
United States Postal Service, USPS
08.2011 - 08.2017
Postmaster
United States Postal Service, USPS
08.2002 - 08.2011
Customer Service Manager
United States Postal Service, USPS
06.2000 - 08.2002
Mail Carrier
United States Postal Service, USPS
06.1996 - 08.2002
Security Officer
AnMed Health
11.1995 - 06.1996
Bachelor of Science - Computer And Information Systems
Anderson University
06.1993 - 12.1996
Helicopter Rescue Swimmer
United States Navy, USN
11.1989 - 11.1995
Crescent High School