Summary
Overview
Work History
Education
Skills
Timeline
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Kenya Corbett

Camden,SC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Family Dollar
Bethune, SC
10.2023 - 11.2024
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Customer Service Representative

Maximus Inc
Tysons Corner, Virginia
09.2021 - 03.2023
  • Address and resolved customer inquires regarding COVID-19 protocols and travel advisories, ensuring accurate and timely information dissemination.
  • Facilitated the process for obtaining dog importation permits, guiding customers through complex regulatory requirements.
  • Maintained composure and professionalism while handling a high volume of inbound calls, improving customer satisfaction and trust in service reliability

Customer Service Representative

Suburban Propane
Hartville, SC
09.2020 - 08.2021
  • Efficiently handled a large influx of inbound calls, ensuring customer needs for propane delivery setups and payment processing were met with satisfaction.
  • Maintained a strong focus on service quality, resulting in streamlined operations and improved customer experiences.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Sales Agent

Suntuity Solar
Jersey, NJ
02.2020 - 10.2020
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of solar panels products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Enhanced customer understanding of solar technology benefits, contributing to environmentally conscious energy choices.

Customer Service Representative

Sykes Enterprises, Incorporated
Sumter, South Carolina
01.2016 - 12.2019
  • Delivered high-quality customer support, addressing client needs and promoting satisfaction with service offerings.
  • Implemented creative methods to educate customers about new services, enhancing their understanding of financial health.
  • Conducted client needs assessments to identify and facilitate future opportunities.

Home Health Aide

Nightingale Nursing Agency
Camden, SC
08.2014 - 02.2015
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Education

High School Diploma -

North Central High School
Kershaw, SC
05.2011

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Problem-solving
  • Customer rapport
  • Customer service and satisfaction
  • Microsoft office expertise
  • Computer skills
  • Problem resolution
  • Multitasking Abilities
  • Organizational skills

Timeline

Assistant Manager

Family Dollar
10.2023 - 11.2024

Customer Service Representative

Maximus Inc
09.2021 - 03.2023

Customer Service Representative

Suburban Propane
09.2020 - 08.2021

Sales Agent

Suntuity Solar
02.2020 - 10.2020

Customer Service Representative

Sykes Enterprises, Incorporated
01.2016 - 12.2019

Home Health Aide

Nightingale Nursing Agency
08.2014 - 02.2015

High School Diploma -

North Central High School

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Kenya Corbett