LaShontanet Classen
Ladson,SC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills, I am a results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Poised to contribute to team success and achieve positive results, I combine strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Customer Loyalty Specialist
T-Mobile
07.2020 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each customer interaction.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Magenta Glove, Telesales
T-Mobile
07.2018 - 07.2020
Closed Loop Specialist
T-Mobile
01.2016 - 07.2018
Customer Service Representative
T-Mobile
01.2015 - 01.2016
Education
High School Diploma -
Summerville High
06-1999
Skills
- Customer service experience
- Decision-making
- Calm and professional under pressure
Accomplishments
P-Senior Feb/Dec 2024
Best Award Winner 2023, 2024
InCrowd Winner 2021
Winner Circle Winner 2021
Multi Chucktown Legend Winner
Timeline
Customer Loyalty Specialist
T-Mobile
07.2020 - Current
Magenta Glove, Telesales
T-Mobile
07.2018 - 07.2020
Closed Loop Specialist
T-Mobile
01.2016 - 07.2018
Customer Service Representative
T-Mobile
01.2015 - 01.2016
High School Diploma -
Summerville High
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