Keona Swinton
North Charleston
Summary
Results-driven professional with strong background in quality assurance and product evaluation, adept at identifying and resolving issues to ensure top-tier product standards. Skilled in data analysis, troubleshooting, and process improvement, with keen ability to adapt to changing needs and collaborate effectively within teams. Known for reliability, accountability, and steadfast focus on achieving high-impact results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant/ Clinical Manager
Vincent & Bullwinkel Orthodontics
05.2021 - 12.2024
- Assisted orthodontist in the treatment of patients, including taking X-rays, impressions, and photographs
- Managed patient records and maintained accurate documentation of treatments and progress
- Trained new orthodontic assistants on proper procedures and protocols to ensure consistent quality of care
- Coordinated with suppliers to order necessary dental supplies and equipment, ensuring availability for daily operations
- Educated patients on oral hygiene practices specific to their treatment plan, promoting optimal oral health outcomes
- Maintained inventory of dental supplies and equipment, monitoring stock levels and placing orders when necessary
Treatment Coordinator
Coastal Kids Dental and Braces
04.2020 - 05.2021
- Coordinated treatment plans with dentists and specialists to provide comprehensive care for patients
- Educated patients on various treatment options, explaining procedures, benefits, and potential risks
- Maintained accurate and up-to-date knowledge of dental procedures, materials, and technologies
- Participated in team meetings to discuss practice goals, improvements in patient care processes, etc
- Supported the dentist during treatments by preparing instruments, sterilizing equipment, and ensuring a clean environment
- Conducted pre-appointment screenings to identify any special needs or medical conditions that may affect treatment plans
Assembly Line Production Worker
MAHLE Behr Charleston Inc
03.2019 - 04.2020
- Performed quality checks on finished products to ensure they meet company standards
- Followed safety protocols and maintained a clean and organized work area at all times
- Utilized hand tools, power tools, and measuring instruments as required for specific tasks
- Assembled components accurately according to blueprints or work instructions
- Worked closely with supervisors to prioritize tasks based on production schedules
- Trained colleagues on proper assembly techniques, ensuring consistent quality across the production line
- Implemented continuous improvement initiatives to optimize productivity and reduce waste
Production Worker
WABCO
07.2018 - 03.2019
- Verified routine product conformance to design requirements.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Provided objective evidence of results.
- Performed auditing, surveillance and monitoring.
- Identified and documented discrepancies.
- Segregated and controlled non-conforming items.
- Performed preliminary review and disposition of non-conformance.
- Conducted product review with customer during product or process verification.
- Identified repetitive or significant non-conformances and initiates requests for corrective action.
Customer Service/Stocker
Walmart
02.2018 - 03.2019
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
Education
High school diploma -
Fort Dorchester High School
North Charleston, SC05.2019
Skills
- Teamwork and cooperation
- Quality assurance expertise
- Team Leadership
- Able to work any shift
- 1 years of Fabrication and Manufacturing experience
- Able to lift, bend, walkup/down frequently
- Hand and power tools
- Assembly and production
- Quality control
Certification
- X-ray certification February 2021
- CPR February 2024 to February 2026
- American Heart Association BLS February 2024 to February 2026
Assessments
- Customer service — Proficient June 2020 Identifying and resolving common customer issues Full results: Proficient
- Sales skills — Proficient May 2024 Influencing and negotiating with customers Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Languages
English
Native or Bilingual
Timeline
Orthodontic Assistant/ Clinical Manager
Vincent & Bullwinkel Orthodontics
05.2021 - 12.2024
Treatment Coordinator
Coastal Kids Dental and Braces
04.2020 - 05.2021
Assembly Line Production Worker
MAHLE Behr Charleston Inc
03.2019 - 04.2020
Production Worker
WABCO
07.2018 - 03.2019
Customer Service/Stocker
Walmart
02.2018 - 03.2019
High school diploma -
Fort Dorchester High School
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