KeOsha Carter
Spartanburg
Summary
Proven leader and efficient problem-solver, excelled at Chuck E Cheese by driving business growth and mentoring staff. Expert in customer service and cash handling, demonstrated by significantly increasing sales at Outback Steakhouse. Skilled in adapting to new challenges and fostering strong client relationships, ensuring event success at Big Air Trampoline Park.
Overview
9
9
years of professional experience
Work History
Server
Outback Steakhouse
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
FedEx
Package Handler, Fed Ex
10.2020 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Assistant Manager
Chuck E Cheese
03.2018 - 07.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Event Coordinator
Big Air Trampoline Park
01.2016 - 03.2018
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Created detailed timelines and budgets for events to meet all deadlines.
- Coordinated schedules and timelines for events.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Education
Dorman High School
Roebuck, SC05.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
Timeline
Server
Outback Steakhouse
01.2023 - Current
FedEx
Package Handler, Fed Ex
10.2020 - 12.2022
Assistant Manager
Chuck E Cheese
03.2018 - 07.2022
Event Coordinator
Big Air Trampoline Park
01.2016 - 03.2018
Dorman High School
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