KERISHA ISHWAR
Summary
Customer Service Representative with Excellent skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Receptionist
Constance Hotel And Resorts
09.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Beach Rotana
01.2018 - 08.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Collected payments, processed transactions and updated relevant records.
Cabin Crew Member
Mango Airlines
01.2013 - 12.2017
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Checked personnel for proper uniforms and safety equipment.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
Receptionist Assistant
Natal Box
01.2009 - 12.2012
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Bachelor of Arts - Environmental Management
University of South Africa
Durban , South Africa Bachelor of Aviation - Aviation
Sky Aviation
Durban, South Africa 2012
High School Diploma -
Strelitzia Secondary
Durban,South Africa 2008
Skills
- Staff Management
- Database Administration
- Verbal and Written Communication
- Customer and Client Relations
Languages
English
Native language
Timeline
Receptionist
Constance Hotel And Resorts
09.2022 - Current
Receptionist
Beach Rotana
01.2018 - 08.2022
Cabin Crew Member
Mango Airlines
01.2013 - 12.2017
Receptionist Assistant
Natal Box
01.2009 - 12.2012
Bachelor of Arts - Environmental Management
University of South Africa
Bachelor of Aviation - Aviation
Sky Aviation
High School Diploma -
Strelitzia Secondary
Similar Profiles
Nicholas HeavisideNicholas Heaviside
Executive Assistant Manager Food & Beverage at Constance Hotels, Resorts and GolfExecutive Assistant Manager Food & Beverage at Constance Hotels, Resorts and Golf
Hevisen SoobrayenHevisen Soobrayen
Guest Service Agent at Constance Belle Mare Plage HotelGuest Service Agent at Constance Belle Mare Plage Hotel
Mariella Davina Angelique DILCHANDMariella Davina Angelique DILCHAND
Front Office at Constance Academy, The Belle Mare Plage Hotel MauritiusFront Office at Constance Academy, The Belle Mare Plage Hotel Mauritius