Kesha Justice
Warrenville
Summary
Dynamic and dedicated professional with extensive experience in customer service at Circle K. Proven ability in cash handling and conflict resolution, enhancing customer satisfaction and loyalty. Recognized for training new staff and implementing efficient checkout processes, contributing to a seamless shopping experience. Committed to maintaining high standards of cleanliness and organization.
Overview
13
13
years of professional experience
Work History
Cashier
Circle K
12.2020 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable support and recommendations.
- Handled cash management tasks, including balancing registers at shift end.
- Supported promotional efforts by displaying merchandise attractively at the register.
- Collaborated with team members to streamline checkout procedures, improving service speed.
- Trained new staff on operational procedures and customer service expectations.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Self Checkout Host
Walmart
05.2013 - 2015
- Assisted customers with self-checkout systems to enhance shopping experience.
- Monitored checkout areas for efficiency and customer satisfaction.
- Provided technical support for scanning issues to minimize disruptions.
- Trained new employees on self-checkout procedures and equipment usage.
- Ensured compliance with company policies during customer transactions.
- Resolved customer inquiries promptly to maintain service quality.
- Implemented improvements in checkout processes to streamline operations.
- Engaged with customers and offered assistance upon entry into store.
- Assisted customers with self-checkout machine operations.
Housekeeper
Days Inn Hotel
03.2018 - 07.2019
- Cleaned and sanitized guest rooms to meet hotel standards.
- Managed laundry operations, ensuring timely delivery of clean linens.
- Restocked supplies and maintained inventory levels in housekeeping carts.
- Assisted guests with requests and addressed concerns promptly.
- Conducted inspections of rooms for cleanliness and maintenance issues.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Merchandiser
Coca-Cola
04.2016 - 11.2018
- Implemented effective product placement strategies to optimize shelf space and enhance visibility.
- Analyzed inventory levels to ensure timely replenishment and minimize stockouts.
- Collaborated with sales teams to align merchandising efforts with promotional campaigns.
- Executed visual merchandising standards to maintain brand integrity across retail locations.
- Assisted in training new team members on merchandising best practices and procedures.
- Coordinated with suppliers to manage product displays and promotional materials efficiently.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Education
High School Diploma -
Aiken High
Aiken, SC05.2004
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Cash register systems
- Payment processing
- Product restocking
- Conflict resolution
- Refunds and exchanges
Timeline
Cashier
Circle K
12.2020 - Current
Housekeeper
Days Inn Hotel
03.2018 - 07.2019
Merchandiser
Coca-Cola
04.2016 - 11.2018
Self Checkout Host
Walmart
05.2013 - 2015
High School Diploma -
Aiken High