KEVIN A ODOM
Orangeburg
Summary
Dynamic Real Estate Broker and Banking Customer Service Section Manager with a proven track record at Corporate Investors Real Estate and South State Bank. Expert in negotiation and market research, I have significantly enhanced client satisfaction and office productivity. Known for exceptional lead generation and fostering team growth, my approach has consistently resulted in surpassing goals and expanding client bases.
Overview
21
21
years of professional experience
Work History
Real Estate Broker
Corporate Investors Real Estate
10.2003 - Current
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Increased overall office productivity by implementing streamlined systems for client management, lead tracking, and transaction coordination.
- Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
- Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
Banking Customer Service Section Manager
South State Bank
11.2014 - 09.2021
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Enhanced productivity with staff training and development programs, resulting in higher employee satisfaction rates.
- Improved team efficiency by streamlining processes and implementing effective communication strategies.
- Executed quality assurance audits and addressed non-complying issues to improve section performance.
- Fostered a positive work environment by promoting teamwork, open communication, and recognition of individual achievements.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Monitored production targets to meet company and customer demands.
Education
Bachelor of Science - Business Management
South Carolina State University
Orangeburg, SC05-2003
Skills
- Lead generation
- Negotiation
- Market research
- Agent and seller communications
- Property marketing
- Contract management
- Staff management
Timeline
Banking Customer Service Section Manager
South State Bank
11.2014 - 09.2021
Real Estate Broker
Corporate Investors Real Estate
10.2003 - Current
Bachelor of Science - Business Management
South Carolina State University
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