Kevin Driver
Hodges
Summary
- I have had many years of doing more than just computer and technical work.
- While working at Slotts grocery I was the only one hand loading and unloading multiple tons of feed and beer daily.
- Though trained in a power jack, crown machine, wave machine, and lightly on a forklift none of this was available during my time in the small store.
- I would keep their warehouse of farm feeds in organized and prime conditions, proper rotation, and knowledge of the products to better inform the customers.
- But my primary function at Slotts was the loading and unloading of the feed, Butcher, and stocker.
- While at Superfloors my function was to load orders of flooring material IE tile, linoleum, carpet and padding, by hand or by use of forklift or stinger.
- I was also responsible of performing inventory of product as shipments were delivered.
- With employment with Graebel my job duties included but were not limited to:.
- Installation of commercial furniture, loading and offloading trucks of freight and moving product, general warehouse upkeep ergonomic changed to office setups per consumer specifics.
- Intensive manual labor lifting 100+ lbs for instances of large equipment and furniture or performing scrap runs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Operations Specialist
TVG
08.2020 - 12.2021
- Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Promoted responsible gaming practices by identifying potential problem gamblers and referring them to appropriate resources.
- Managed player disputes with diplomacy and tact, resolving issues quickly while maintaining composure under pressure.
Assistant Store Manager
Aloha Feed And Garden
09.2017 - 06.2020
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Boosted efficiency in the workplace by training new employees on storekeeping procedures and best practices.
- Maintained high levels of customer service, addressing inquiries and resolving issues promptly.
- Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary.
- Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
- Minimized losses due to spoilage or damage by implementing proper handling techniques and storage conditions for goods.
Mover and Installer
Graebel Movers
03.2014 - 01.2016
- Enhanced customer satisfaction by providing timely and accurate installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
Warehouse worker
Super Floors
02.2013 - 03.2013
- Expedited shipping process by accurately loading and unloading trucks, reducing time spent on manual inventory checks.
- Enhanced safety protocols with thorough equipment inspections and maintenance, minimizing workplace injuries.
- Reduced product damages through careful handling of materials during the loading and unloading process.
- Contributed to a clean working environment by performing daily housekeeping tasks, promoting overall warehouse hygiene and safety standards.
- Utilized pallet jacks, forklifts, and hand trucks proficiently to move heavy loads within the warehouse efficiently.
- Adhered to strict deadlines while ensuring high-quality workmanship under pressure when dealing with high volume shipments.
Technical Specialist
Stream Global Services
10.2012 - 02.2013
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Zone Coordinator
Target Corporation
06.2011 - 07.2012
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
Senior Client Advocate III
Yahoo! Inc.
11.2009 - 08.2010
- Yahoo! Small Business (Hillsboro, Oregon.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Assisted in the development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Correctional Officer level
Texas Department of Criminal Justice
04.2009 - 10.2009
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Manager
Dollar General
02.2008 - 03.2009
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Clerk, Game Advisor
GameStop
03.2007 - 01.2008
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Operations Representative
Convergys
01.2005 - 01.2006
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volume for efficient and effective resolution, resulting in excellent customer feedback.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Clerk
Slott's Grocery
01.2002 - 01.2007
- Butcher, Bailing Hay, Loading and Unloading of goods and feed.
- 6 Years experience with heavy manual labor of all types including farm work, shipping and general temp positions.
- In terms of preferred work styles, I aim for labor intensive positions per it being the work I am used to doing.
- I am able to perform technical jobs with no issue but would rather perform the grunt work necessary for the function of other positions.
Education
No Degree - Business
North Harris Montgomery Community College
2005
Completion of grades 5-12 - undefined
New Waverly Elementary, Middle, and High School
2004
Skills
Knowledge of software operations for Windows 95, 98, ME, 2000, XP, NT 40, Adobe Flash, Maya 20, Adobe Photoshop, Paint Shop Pro 7, Microsoft Works, Microsoft Word, Excel, PowerPoint, basic HTML Hardware: Install, troubleshoot, repair or replace hard and CD-ROM drives, power supplies, CPUs, sound cards, video cards, RAM , monitors and printers, identify system components, and assemble functional systems, configure data storage devices, optimize memory, use meters and lab tools, knowledge of and practice lab safety precautions
Certification
Certified Realtor as of 9/2012
Certified Phlebotomist as of 11/2018
Certified In-Home care worker as of 10/2017
Timeline
Customer Operations Specialist
TVG
08.2020 - 12.2021
Assistant Store Manager
Aloha Feed And Garden
09.2017 - 06.2020
Mover and Installer
Graebel Movers
03.2014 - 01.2016
Warehouse worker
Super Floors
02.2013 - 03.2013
Technical Specialist
Stream Global Services
10.2012 - 02.2013
Zone Coordinator
Target Corporation
06.2011 - 07.2012
Senior Client Advocate III
Yahoo! Inc.
11.2009 - 08.2010
Correctional Officer level
Texas Department of Criminal Justice
04.2009 - 10.2009
Manager
Dollar General
02.2008 - 03.2009
Clerk, Game Advisor
GameStop
03.2007 - 01.2008
Customer Operations Representative
Convergys
01.2005 - 01.2006
Clerk
Slott's Grocery
01.2002 - 01.2007
No Degree - Business
North Harris Montgomery Community College
Completion of grades 5-12 - undefined
New Waverly Elementary, Middle, and High School
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