Kevin Peoples
Myrtle Beach,SC
Summary
Motivated Fraud Investigator touting over 3 years of expertise investigating and monitoring suspicious activity for identity verification corporations. Knowledgeable resource committed to mitigating fraud. Promoting exemplary skills in fraud investigations, analytics and fraud pattern detection.
Overview
5
5
years of professional experience
Work History
Special Fraud Investigator
Amivero, Supporting Login.gov
06.2024 - Current
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Perform risk assessments to determine level of fraud risk and prioritize investigations.
- Monitor dashboards set up for specific partner agencies to identity and mitigate fraud
Fraud Investigator
Amivero, Supporting Login.gov
01.2023 - 06.2024
- Conduct individual fraud investigations by user request, respond to automated fraud alerts, and collaborate with data analysts and other investigators to strengthen fraud prevention
- Identify and resolve multiple potential fraud situations that impact end users by compiling evidence from multiple investigative tools, maintaining extensive notes, and creating reports
- Assist the Special Investigations team with ongoing investigations
Fraud Investigations Analyst
ID.me
10.2021 - 04.2022
- Observe user behavior to identify fraudulent activity such as account take over through social engineering and account take over through compromised documentation
- Monitor user logs to identify unauthorized transactions and fraudulent accounts
- Determine existing fraud trends by analyzing user accounts and application patterns
- Recommend anti-fraud processes for changing user patterns and trends
- Monitor and investigate rules and alerts within Palantir
- Coordinated fraud investigations with law enforcement agencies, regulatory agencies and other relevant entities.
Fraud Operations Team Lead
ID.me
05.2021 - 10.2021
- Onboard, train, and mentor new Fraud Ops. Analysts
- Managed a team of 18 analysts to effectively clear a backlog of 14K tickets within 2 months
- Overseeing daily operations of Fraud Ops. Team while motivating analysts to maintain excellent productivity
- Analyze fraud data to determine patterns on sophisticated fraudulent activity
- Work closely with the Member Support, Engineering, and Product team to research information and take action on user accounts and mitigate fraud
Fraud Operations Analyst
ID.me
08.2020 - 05.2021
- Respond to fraud related issues in accordance with playbooks & standards while proactively identifying potential issues before resulting in a negative customer or partner experience
- Serve as an escalation point for Member Support department and provide 1st level support by investigating and resolving fraud related issues
- Investigate and identify fraudulent user activity by determining existing trends and analyzing user accounts patterns
Member Support Representative
ID.me
11.2019 - 08.2020
- Provide timely, accurate, and efficient service to customers via email and/or live chat
- Verify member identification and follow verification procedures
- Work with customers to troubleshoot verification issues and provide a working solution
Education
Bachelor of Science - Information Technology
Coastal Carolina University
Conway, SC05.2019
Skills
- Microsoft Office
- Detail Oriented
- Communication
- Critical Thinking
- Team Leadership
- Confident decision-making
- Windows, MAC OS, Linux
- Troubleshooting Technical Issues
- Palantir
- TLOxp, idiCORE
- LexisNexis (ThreatMetrix), Accurint, RDP, Salesforce
- Conducting complex fraud investigations and analysis
- Zendesk
- JIRA
- Confluence
Timeline
Special Fraud Investigator
Amivero, Supporting Login.gov
06.2024 - Current
Fraud Investigator
Amivero, Supporting Login.gov
01.2023 - 06.2024
Fraud Investigations Analyst
ID.me
10.2021 - 04.2022
Fraud Operations Team Lead
ID.me
05.2021 - 10.2021
Fraud Operations Analyst
ID.me
08.2020 - 05.2021
Member Support Representative
ID.me
11.2019 - 08.2020
Bachelor of Science - Information Technology
Coastal Carolina University
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